Customer Service - Donor Support Technician

CSL; Mount Clemens (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

CSL is seeking a Customer Service - Donor Support Technician to prepare donors and equipment for the pheresis process. Responsibilities include monitoring donor safety, maintaining accurate records, and ensuring compliance with safety policies. Ideal candidates will have a high school diploma and experience in a medical environment, with opportunities for cross-training.

Benefits

Paid sick leave

Participation in the CSL 401(k) Savings Program

Qualifications

• At least three months of work experience in a medical or health environment or equivalent education.
• Ability to understand and follow instructions.
• Willingness to work overtime and extended hours as needed.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms.
• Record incidents during pheresis using a Personal Digital Assistant (PDA).

Skills

Basic math skills

Visual communication skills

Verbal communication skills

Education

High school diploma or equivalent

Job description

Job Title: Customer Service - Donor Support Technician at CSL

Join us to apply for the Customer Service - Donor Support Technician role at CSL.

Job Description Summary: Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities:

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms or signals during the process.
• Disconnect the donor upon completion of the process.
• Maintain awareness of any reactions during or after pheresis and notify staff accordingly.
• Record incidents during pheresis using Personal Digital Assistant (PDA), including alarms, volume variances, and adverse events.
• Link equipment and supplies used in pheresis to the donor via PDA.
• Alert Group Leader or Supervisor of any donor flow issues.
• Ensure accurate recording of donor data in the electronic management system as per SOPs.
• Understand policies related to hyper immune programs if applicable.
• Maintain a clean work environment and ensure supplies are available, following all safety policies.
• Maintain confidentiality of all personnel, donor, and center information.
• Possibility of cross-training in other areas and bilingual skills may be required.
• Perform other job-related duties as assigned.

Minimum Education and Experience:

• High school diploma or equivalent.
• At least three months of work experience, preferably in a medical or health environment, or equivalent education and experience.
• Basic math skills required.

Physical & Mental Requirements:

• Ability to understand and follow instructions.
• Visual and verbal communication skills.
• Ability to stand, walk, reach, bend, kneel, and perform manual tasks.
• Occasional lifting up to 25 pounds.
• Work in a fast-paced environment with safety precautions, including PPE.
• Willingness to work overtime and extended hours as needed.

CSL is an equal opportunity employer and values diversity. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.

If interested, please apply to explore a career with CSL. Benefits include paid sick leave and participation in the CSL 401(k) Savings Program.

Learn more about CSL Plasma and our commitment to diversity and inclusion.