Customer Service - Donor Support Technician

CSL Plasma; Montgomery (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving lives through plasma collection. In this vital role, you'll prepare donors and equipment for the pheresis process, ensuring safety and efficiency. You'll monitor donor reactions, record critical data using a Personal Digital Assistant, and maintain a clean work environment. With opportunities for cross-training and a commitment to diversity, this role offers a chance to make a real impact in a fast-paced setting. If you're ready to contribute to a meaningful mission, this position is perfect for you.

Qualifications

• Minimum of three months' work experience in a medical or health provider environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the process.
• Record incidents and maintain accurate donor data.

Skills

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to specific alarms or signals during the process.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions the donor may have during or after pheresis, and notify appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents such as machine alerts, alarms, volume variances, and donor adverse events.
6. Use PDA to link equipment and soft goods used in pheresis to the appropriate donor.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic donor information management system following SOPs.
9. Understand policies and procedures related to hyperimmune programs at the center, if applicable.
10. Maintain a clean, efficient work environment and ensure sufficient supplies are available. Follow all HSE and OSHA policies, promoting safety.
11. Maintain confidentiality of personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, depending on organizational needs.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or equivalent education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Understand, remember, and apply oral and written instructions.
• Follow basic instructions and guidelines.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and demonstrate high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Be exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens; wear PPE as required.
• Work overtime and extended hours as needed to support center operations.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping to ensure people with rare and serious diseases can live healthy lives. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in over 35 countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!