Customer Service - Donor Support Technician

CSL Behring; Mesquite (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

A prominent plasma collection company is looking for a Donor Processor in Texas. The role involves preparing donors and equipment, monitoring the pheresis process, and maintaining accurate donor information. Candidates should have a high school diploma and possess strong attention to detail and communication skills. This opportunity offers competitive health benefits and a supportive work environment.

Benefits

Options for health care benefits

401(k) Savings Program

Paid Time Off (PTO)

Paid observed holidays

Qualifications

• Minimum of three months' work experience in medical or health provider environment preferred.
• Ability to understand and follow basic instructions and guidelines.
• Required to wear Personal Protective Equipment while performing specific tasks.

Responsibilities

• Prepares the autopheresis machine and monitors the donor during the pheresis process.
• Records incidents and donor data using PDA and ensures adherence to SOPs.
• Maintains clean work environment and ensures supplies are available.

Skills

Basic math calculations

Bilingual skills

Manual dexterity

Education

High school diploma or equivalent

Job description

Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember, and apply oral and / or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel, and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures, and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs Note : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin, or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however, we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

CSL offers the following benefits for this full-time position : Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us.

Diversity & Inclusion At CSL

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.

Do Work That Matters At CSL Plasma!

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