Customer Service - Donor Support Technician

CSL Plasma; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the lives of individuals with rare diseases. As a vital member of the team, you will be responsible for preparing donors and ensuring a safe and efficient pheresis process. Your role will involve monitoring the process, maintaining records, and supporting a clean and safe environment. This position offers the opportunity to work in a fast-paced medical setting, where your contributions will have a significant impact on patient care. If you are passionate about healthcare and eager to make a difference, this role is perfect for you.

Qualifications

• High school diploma or equivalent required.
• At least three months of work experience in a medical or health provider environment.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Maintain accurate donor data in the electronic system.

Skills

Basic Math Skills

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to alarms or signals during the process.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions from the donor during or after the process and notify appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents such as machine alerts, alarms, volume variances, and donor adverse events.
6. Use PDA to link equipment and soft goods used in the process to the appropriate donor.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic donor information management system according to SOPs.
9. Understand policies related to hyper immune programs if applicable.
10. Maintain a clean, efficient work environment and ensure sufficient supplies are available. Follow all HSE and OSHA policies, promoting safety.
11. Maintain confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas as needed.
13. Bilingual skills may be required, at the organization's discretion.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• At least three (3) months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions

• Understand, remember, and apply oral and written instructions.
• Follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally stand and walk up to 100% of the time.
• Reach, bend, kneel, and have high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Be exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens; wear PPE as required.
• Work overtime and extended hours as needed to support operations.

Our Benefits

For more information, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases live healthier lives. Learn more at CSL Plasma.

We value diversity and inclusion

As a global organization with employees in 35+ countries, CSL embraces diversity. Learn more at Diversity & Inclusion.

Join us at CSL Plasma and make a difference!