Customer Service / Dispatcher - Concrete Manufacturing

Branscome; Williamsburg (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Paid time off

Retirement savings

Professional development

Job summary

Branscome in Virginia is seeking a Dispatcher for Concrete Manufacturing to schedule and dispatch ready-mix trucks, monitor on-site progress, and support customers with material orders.

You will coordinate drivers, track daily activities, maintain the control board, and communicate with crews to ensure timely deliveries and high customer satisfaction.

Qualifications

• Minimum 3 years' experience in dispatching or logistics.
• Must have general knowledge of highway systems in the region.
• Must be able to work well under pressure.
• Knowledge of GPS technology and Microsoft Office
• Excellent communication and organization skills
• Familiar with truck and highway construction activities

Responsibilities

• Oversee labor, materials, and equipment to job sites in a timely manner.
• Receive and maintain communications with crews regarding job status, problems, customer satisfaction, payment, etc.
• Assign drivers to trucks and provide accurate directions to pickup and delivery facilities.
• Maintain the control board for accuracy.
• Answer phones in a professional manner.
• Assist customers in materials purchasing.
• Track daily activities of trucks and generate operational reports.
• Perform all other duties deemed necessary or assigned by supervisor.

Skills

Clerical

GPS Technology

MS Office

Education

High School Diploma

Job description

Job Title

Dispatcher for Concrete Manufacturing

Department

Concrete Manufacturing

Reports to

Concrete Operations Manager

Major Role and Purpose

• Assists with scheduling and dispatching of ready-mix trucks (company and hired).

Description of Duties

• Provide oversight to ensure all necessary labor, materials, and equipment arrive at each job site in a timely manner.
• Receive and maintain communications with crews regarding job status, problems, customer satisfaction, payment, etc.
• Assign drivers to trucks and provide accurate directions to pickup and delivery facilities.
• Maintain the control board for accuracy.
• Answer phonesin a professional manner.
• Assists customers in materials purchasing.
• Track daily activities of trucks and generates operational report.
• Perform all other duties deemed necessary or assigned by supervisor.

Education

• High School Diploma

Work Experience

• Minimum 3 years' experience.
• Must have general knowledge of highway systems in the region.
• Must be able to work well under pressure.
• Knowledge of GPS technology and Microsoft Office
• Excellent communication and organization skills
• Familiar with truck and highway construction activities

Skills Required

• Clerical/Organizational.
• GPS Technology.
• Microsoft Office Applications.

EOE/M/F/Disability/Vet

About Branscome

For more than 60 years in Virginia, our crews have been safely delivering the infrastructure that our communities are built on. We take immense pride in building the things that you can see, but also those you can’t. Camaraderie in the field, with our clients, and out in the community is the spirit that drives our dedication and commitment to excellence.

Branscome's vertically integrated services provide a streamlined end-to-end scalable solution for our customers. It’s the satisfaction of a job well done recognition of team effort and the delight of our customers that keep us creating infrastructure and connecting people.

OUR TEAM

When you work for Branscome, you join our innovative team in completing the area’s most important large-scale, fast-track projects. You help us provide excavation, site work, underground utilities, asphalt paving, ready-mix concrete, and more to a slew of satisfied clients, including VDOT, Norfolk International Terminal, numerous local governments, private developers, and corporate entities. At Branscome, workers take pride in their work and inspire each other with their teamwork, innovation, and enthusiasm. This attitude of excellence generates the superior customer service that Branscome is known for.

• health
• dental
• vision
• life insurance
• paid time off
• retirement savings
• professional development

EQUAL EMPLOYMENT OPPORTUNITY

When you work for Branscome, you join our diverse, innovative team. Our differences breed the ideas which fuel our success. Every aspect of our relationship with current and potential employees is free from discrimination and harassment based on race, color, religion, sex, national origin, age, genetic information, disability, veteran status, sexual orientation, gender identity, or any other category protected by applicable law. This pertains not only to initial employment and working conditions but also to all actions affecting hiring, promotions and transfers, training (including apprenticeship and pre-apprenticeship when required), compensation, benefits, and termination of employment. Adherence to this policy and compliance with the law is expected of all employees.

If you need assistance completing the online application process, please contact the Human Resources department at [phone].

Branscome EEO Statement

Branscome is an Equal Opportunity Employer. It is the policy of this Company to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, color, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, and any other characteristic protected by law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Branscome is in compliance with local, state, and federal laws and regulations and ensure equitable opportunities in all aspects of employment. Branscome will provide reasonable accommodation to all applicants who require assistance completing the online application process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please email [e-mail] for assistance. We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: EEO is the Law and EEOC is the Law Supplement.