Customer Service / Dispatcher

powersplumbing; San Diego (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health care

Dental

Vision

401k

Vacation pay

Holiday pay

Sick pay

Professional training

Continued development

Job summary

Powers Plumbing in Mission Hills, San Diego, seeks a dispatcher to support daily office operations and customer service. The role focuses on routing calls, scheduling, and keeping technicians organized while maintaining strong client relationships.

The candidate should be energetic, detail-oriented, and adept at handling multiple tasks in a fast-paced environment, with willingness to be on-call remotely for scheduling emergencies.

Qualifications

• High school diploma required.
• 1–2 years of EA/AA/secretary/receptionist experience preferred.
• Strong organizational, communication and time management skills.

Responsibilities

• Field inbound communications, answer calls and emails, and route to internal parties.
• Coordinate scheduling by aligning cross-functional availability.
• Maintain dispatch schedules to keep service calls and technicians organized.
• Liaise with visitors and act as a point of contact for walk-in customers.
• Communicate policies and procedures and alert staff to changes.
• Support executive operations, book travel and draft communications.
• Manage social media accounts (Facebook, Twitter, Instagram, YouTube).
• Be available on-call remotely for scheduling emergencies on weekends/nights.
• Perform any other duties assigned.

Skills

High energy

Organizational skills

Attention to detail

Communication skills

Time management

Positive attitude

Resourcefulness

Creativity

Problem solving

Office equipment knowledge

Dispatch software training

Education

High school diploma

Tools

Dispatch software

Job description

Powers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office.

The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written, verbal communications and will be responsible for maintaining strong customer relationships. This person will work to support the daily customer service and operations of the office.

Responsibilities:

• Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed.
• Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders.
• Organize internal resources - Build out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs.
• Liaise with visitors - Act as point person for office walk in customers.
• Communicate policies and procedures - Alert employees of new processes, rules and regulations.
• Facilitate executive-level operations - Book travel and send communications for high-level staff as needed.
• Manage social media accounts - Facebook, Twitter, Instagram, YouTube
• The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights.
• All other duties assigned.

Requirements:

• High school diploma
• 1-2 years experience as an executive assistant, administrative assistant, secretary or receptionist preferred
• Strong organizational, communication, and time-management skills
• Proven ability to work in a fast-paced environment
• Positive, high-energy attitude
• Resourcefulness, creativity, and problem-solving skill set
• Familiarity with office equipment (i.e. printers, Ipads, computers)
• Willing to learn service dispatching software
• The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights.

Benefits:

Powers Plumbing benefits include, health care, dental, vision, 401k, vacation pay, holiday pay, sick pay, membership benefits, retirement savings, professional training and continued development.

About Powers Plumbing:

Powers Plumbing is a reputable plumbing company that has been serving the San Diego area for over a century. Established in 1914, we have a rich history of providing top-notch plumbing services to residential and commercial customers. As a family-owned and locally operated business, we take pride in our long-standing commitment to our community and delivering exceptional customer service.

At Powers Plumbing, our team members thrive in a work environment that fosters a positive atmosphere and a service-oriented culture. We believe that our success lies in the expertise and dedication of our plumbing specialists. That's why we constantly strive to attract and retain the best talent in the industry.

As a residential and commercial service-oriented company, we are equipped to handle a wide range of plumbing needs. Whether you need routine maintenance, repairs, or installation of plumbing systems, our experienced team has the skills and knowledge to get the job done efficiently and effectively.

Our commitment to customer satisfaction is unwavering. We understand that plumbing issues can be stressful and disruptive, which is why we prioritize prompt response times and reliable service. When you choose Powers Plumbing, you can rest assured that you are partnering with a company that values your time, property, and peace of mind.

To learn more about our services, please visit our website at www.bestsandiegoplumber.com. We offer comprehensive information about our plumbing solutions, customer testimonials, and a convenient contact form to reach out to our team. Experience the difference with Powers Plumbing, where exceptional service and customer satisfaction are our top priorities.