Customer Service & Dispatch Specialist - Construction Materials

Silvi Group; Falls Township (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

401K

Pension

Disability insurance

Life Insurance

Tuition reimbursement

Overtime as needed

Job summary

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Fairless Hills, PA or Hatboro, PA. You will provide customer service to contractors in the construction and concrete industry and assist in dispatching ready-mix trucks to job sites.

The role requires strong communication, multitasking, and problem-solving, with responsibilities including order management, scheduling, and maintaining accurate records while ensuring safety and DOT compliance.

Qualifications

• 2+ years of customer service, inside sales, dispatch support, or related experience preferred.
• Valid Driver's License.
• Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a high-volume, fast-paced environment.
• Detail-oriented with strong data entry accuracy.
• Proficiency in Microsoft Office and dispatch/order management systems.
• Ability to work extended hours, and occasional weekends as needed.
• This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus).
• Be well-organized.
• Have strong customer service skills.
• Dispatching experience is a plus.
• Experience in the concrete/construction industry is also a plus.

Responsibilities

• Order management: Receive, enter, confirm orders with accuracy in mix type, quantity, delivery time and jobsite details.
• Dispatch coordination: Schedule and dispatch ready-mix trucks to job sites based on priority and availability.
• Customer communication: Serve as the primary point of contact for contractors, project managers, and internal teams.
• Logistics planning: Monitor truck locations, delivery progress, and plant production to adjust schedules in real time.
• Problem resolution: Troubleshoot delivery challenges such as delays, traffic issues, or equipment problems.
• Production coordination: Communicate with batch plant operators to ensure timely loading and accurate mix production.
• Ticketing & documentation: Generate delivery tickets, verify order details, and maintain records for billing and compliance.
• Safety compliance: Ensure all dispatch activities follow DOT regulations and safety policies.
• System monitoring: Use dispatch software to track orders, truck status, delivery times, and performance metrics.
• Team collaboration: Work closely with drivers, plant managers, sales teams, and QA to ensure smooth operations.
• Quality support: Communicate requests for slump changes or mix adjustments to QC and production teams.
• Daily reporting: Prepare end-of-day summaries, delivery logs, and operational reports as required.

Skills

Customer service

Dispatch coordination

Communication skills

Multitasking

Microsoft Office

Order management

Bilingual English/Spanish

Education

Valid Driver's License

Experience in construction materials/logistics

Tools

Dispatch software

CRM/order entry systems

Job description

Silvi Materials is seeking a Customer Service Representative/Dispatcher in Fairless Hills, PA or Hatboro, PA. You will provide customer service to contractors in the construction and concrete industry and assist in dispatching ready-mix trucks to job sites.

The role requires strong communication, multitasking, and problem-solving, with responsibilities including order management, scheduling, and maintaining accurate records while ensuring safety and DOT compliance.