Customer Service & Dispatch Coordinator

Silvi Concrete Products; Fallsington, Northern (Bucks County, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Prescription coverage

401K

Pension

Short- and Long-Term Disability

Life Insurance

Tuition Reimbursement

Overtime as needed

Job summary

Silvi Materials is seeking a Customer Service Representative/Dispatcher to support our Fairless Hills or Hatboro locations. You will handle customer orders, coordinate dispatch of ready-mix trucks, and maintain communication with drivers, sales teams, and production.

This role requires multitasking, clear communication, and attention to detail. Prior experience in construction materials or trucking is preferred; bilingual English/Spanish is a plus; proficiency with Microsoft Office and dispatch

Qualifications

• 2+ years of customer service, inside sales, dispatch support, or related experience preferred
• Valid Driver's License
• Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
• Be well-organized.
• Have strong customer service skills.
• Dispatching experience is a plus.
• Experience in the concrete/construction industry is also a plus
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and ability to remain calm under pressure
• Proficiency in Microsoft Office and order entry/customer management systems
• Ability to work collaboratively with operations, dispatch, drivers, and sales teams
• Basic understanding of sales processes, customer account management, and service follow-up preferred

Responsibilities

• Order Management - Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details
• Dispatch Coordination - Schedule and dispatch ready-mix trucks to job sites based on order priority, truck availability, and delivery timelines
• Customer Communication - Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships
• Logistics Planning - Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays
• Problem Resolution - Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments
• Production Coordination - Communicate with batch plant operators to ensure timely loading and accurate mix production
• Ticketing & Documentation - Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance
• Safety Compliance - Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements
• System Monitoring - Use dispatching software to track orders, truck status, delivery times, and performance metrics
• Team Collaboration - Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations
• Quality Support - Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams
• Daily Reporting - Prepare end-of-day summaries, delivery logs, and operational reports as required

Skills

Customer service

Dispatcher coordination

Bilingual English/Spanish

Multitasking

Communication

Detail oriented

Tools

Microsoft Office

Dispatch software

Job description

Silvi Materials is seeking a Customer Service Representative/Dispatcher to support our Fairless Hills or Hatboro locations. You will handle customer orders, coordinate dispatch of ready-mix trucks, and maintain communication with drivers, sales teams, and production.

This role requires multitasking, clear communication, and attention to detail. Prior experience in construction materials or trucking is preferred; bilingual English/Spanish is a plus; proficiency with Microsoft Office and dispatch