Customer Service Representative- St. Cloud, MN

EmergencyMD; Saint Cloud (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service, Inc. is seeking a Customer Service Representative to respond to customer inquiries regarding shipments, service, and concerns.

The role involves tracing packages, arranging deliveries, and acting as a liaison between customers and drivers. You'll communicate with the claims department and branch managers to resolve discrepancies, document shipments, and assist with related duties.

Qualifications

• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Knowledge of basic computer skills.
• Professional telephone etiquette and good listening skills.
• At least 18 years of age.
• High school diploma or equivalent preferred.
• Customer service, administrative, or clerical experience preferred.

Responsibilities

• Confer with customers via telephone or email in order to trace packages and arrange deliveries.
• Obtain details of customer complaints or compliments.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Act as a liaison between customers and drivers to resolve delivery issues.
• Communicate with the claims department and branch managers to resolve discrepancies.
• Retrieve manifests and other shipper information to aid the process of tracing shipments.
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses.
• Perform other related duties as assigned.

Skills

Excellent verbal and written commu­n

Attention to detail

Knowledge of basic computer skills

Professional telephone etiquette and 1

Education

High school diploma or equivalent

Job description

Job Summary

The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.

Hours and Wages

• Monday-Friday, 9:00AM-6:00PM
• $18.00-$20.00 per hour, based on experience

Duties and Responsibilities

• Confer with customers via telephone or email in order to trace packages and arrange deliveries
• Obtain details of customer complaints or compliments
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Act as a liaison between customers and drivers to resolve delivery issues
• Communicate with the claims department and branch managers to resolve discrepancies
• Retrieve manifests and other shipper information to aid the process of tracing shipments
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses
• Perform other related duties as assigned

Skills and Abilities

• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Knowledge of basic computer skills
• Professional telephone etiquette and good listening skills

Education and Experience

• At least 18 years of age
• High school diploma or equivalent preferred
• Customer service, administrative, or clerical experience preferred

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, and answering the phone
• Must be able to lift up to 15 pounds at times

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

Must be able to pass a criminal background check.