Customer Service & Dispatch Coordinator

TITAN WATER SOLUTIONS; Apollo Beach (FL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

Titan Water Solutions, a residential water treatment company serving the Tampa Bay area, is hiring an office-focused role to be the voice and engine behind day-to-day operations. In-office position in Apollo Beach, you will handle inquiries, schedule visits, and support customers with questions about service plans and system operation.

The role emphasizes strong phone presence, organization, and a willingness to learn new software.

Qualifications

• First point of contact for customers; requires clear, friendly communication.
• Strong organizational skills to manage multiple schedules and tasks.
• Ability to learn new software and tools quickly.
• Patient, calm, and solution-focused when handling frustrated customers.

Responsibilities

• Answer calls, texts, and voicemails and follow up promptly.
• Schedule installs and service visits in routing software.
• Explain service plans and system basics to customers.
• Guide customers through basic troubleshooting over the phone.
• Track subscriptions and payments in Square and send invoices.
• Determine when calls can be resolved over the phone vs. scheduling visits.

Skills

Phone communication

Organizational skills

Software learning ability

Calm under pressure

Self-directed

Customer service experience

Tools

Scheduling software

Square

ServiceCore

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Location:

Apollo Beach, FL (in-office) Type: Full-time Pay: $20–$22/hr depending on experience

About Us

Titan Water Solutions is a residential water treatment company serving the Tampa Bay area. We install and maintain whole-home water systems for thousands of local households and growing. We're a small, tight-knit team that takes pride in doing right by our customers, and we're looking for someone organized, friendly, and dependable to be the voice and the engine behind our day-to-day operations.

What You'll Do

You'll be the first point of contact for our customers and the person keeping our service and install schedule running smoothly. Day to day, that looks like:

• Answering incoming calls, texts, and voicemails from customers — and following up promptly
• Scheduling installs and service visits in our routing software
• Helping customers with questions like when their next service is scheduled, what their plan covers, and how their system works
• Walking customers through basic system troubleshooting over the phone (we'll train you on this — no plumbing background required)
• Tracking Titan Care subscription renewals and payments in Square, and sending install invoices
• Determining when a service call needs to be scheduled vs. resolved over the phone, and collecting service-call payment up front when applicable

What We're Looking For

• Strong phone presence — warm, patient, and clear with customers
• Highly organized and detail-oriented; you don't let things slip through the cracks
• Comfortable learning new software (scheduling tools, payment systems)
• Able to stay calm and solution-focused, even with a frustrated customer
• Reliable and self-directed — you can own your daily task list without being micromanaged
• A genuine willingness to learn how our water systems work so you can confidently help customers

Nice to Have (Not Required)

• Prior customer service, dispatch, scheduling, or office coordinator experience
• Background in home services (HVAC, plumbing, pest control, etc.)
• Familiarity with ServiceCore, Square, or similar tools

Why Join Titan

You'll be a key player on a growing team where your work has a direct, visible impact. We value people who care about the details and treat customers like neighbors. There's real room to grow as the company expands.