Customer Service Desk Agent: Real-Time Support & Resolution

Unisys; Center Square (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Unisys is seeking a customer service-focused call center agent in the United States. The role emphasizes answering and routing calls, diagnosing issues, and delivering real-time solutions within a CRM-driven workflow.

Candidates should have 1–2 years’ call center experience, a High School Diploma or GED, and the ability to multitask while providing accurate information and maintaining professionalism. Equal opportunity employer commitments are highlighted.

Qualifications

• 1–2 years of experience in the area of responsibility.
• Able to multitask while handling tickets and interactions.
• Experience in customer service within a call center environment.

Responsibilities

• Answering and routing calls to the appropriate departments.
• Diagnose issues, answer questions, provide real-time solutions.
• Document interactions in CRM systems for follow-up.
• Follow up via callbacks or emails and escalate when needed.
• Adhere to scripts while tailoring responses as appropriate.
• Handle inbound calls promptly and make outbound calls as needed.
• Provide accurate information on products, services, and policies.
• Resolve complaints and maintain professionalism.
• Log notes for quality assurance and process improvement.
• Manage escalations to supervisors and meet KPIs.

Skills

Call center experience

Multitasking

Customer service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys is seeking a customer service-focused call center agent in the United States. The role emphasizes answering and routing calls, diagnosing issues, and delivering real-time solutions within a CRM-driven workflow.

Candidates should have 1–2 years’ call center experience, a High School Diploma or GED, and the ability to multitask while providing accurate information and maintaining professionalism. Equal opportunity employer commitments are highlighted.