Customer Service Desk Agent: Problem-Solver & CRM Expert

Unisys Corporation; Whitpain Township (PA); On-site; USD 38,000 - 46,000; Full time

Job summary

Unisys Corporation in Whitpain Township, PA is seeking a dedicated call center agent to manage inbound and outbound calls, provide accurate product information, and document interactions in the CRM. You will follow scripts while delivering a personalized customer experience and escalate issues when necessary.

The role emphasizes professionalism, multitasking across tasks, and meeting KPIs such as average handling time and first call resolution in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Typically 1–2 years of call center or customer service experience.

Responsibilities

• Answer inbound calls and route to appropriate departments.
• Provide accurate information about products and policies.
• Document interactions in the CRM with detailed notes.
• Make outbound calls to follow up on leads or appointments.
• Escalate issues to supervisors when needed.
• Maintain professionalism and meet KPIs such as AHT and FCR.

Skills

Call center experience

Customer service

Multitasking

Education

High School Diploma or GED

Associate Degree

Technical certification

Tools

CRM systems

Job description

Unisys Corporation in Whitpain Township, PA is seeking a dedicated call center agent to manage inbound and outbound calls, provide accurate product information, and document interactions in the CRM. You will follow scripts while delivering a personalized customer experience and escalate issues when necessary.

The role emphasizes professionalism, multitasking across tasks, and meeting KPIs such as average handling time and first call resolution in a fast-paced environment.