Customer Service Designer I - Electrical Systems

Beckwood Press; Town of Fenton (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bi-annual bonus potential

Health insurance

Team-focused culture

401(k) with employer contribution

Job summary

Beckwood Press in New York seeks an Electrical Designer with a technical degree and 1-3 years’ experience in manufacturing or automation. This role involves troubleshooting machine issues, maintaining electrical schematics, and ensuring compliance with safety standards. Candidates should demonstrate strong analytical skills and effective communication abilities.

The position is based in a professional office environment and requires regular interaction in the manufacturing facility. Benefits include competitive salary, health insurance, and a team-focused culture.

Qualifications

• 1–3 years’ experience in a manufacturing, industrial service, controls, or automation environment.
• Technical aptitude in electrical systems, troubleshooting methodologies, and engineering processes.
• Experience reading and interpreting electrical schematics.

Responsibilities

• Troubleshoot machine issues related to electrical and automation.
• Develop and maintain electrical schematics using AutoCAD Electrical.
• Ensure compliance with UL508A standards.
• Support troubleshooting of PLC I/O and HMI systems.

Skills

Strong troubleshooting and analytical problem-solving skills

Ability to work effectively under pressure

High attention to detail

Creativity and innovative problem-solving

Excellent organizational and time management skills

Education

Associate degree or higher in a technical discipline

Tools

AutoCAD Electrical

Job description

Benefits & Perks of Beckwood

• Competitive salary
• Bi‑annual bonus potential
• Team-focused culture with catered lunches, team‑building activities, and employee engagement events
• Health insurance
• Dental and vision insurance
• Life insurance
• AD&D coverage
• Parental leave
• Flexible PTO and sick time
• 401(k) with employer contribution

What You’ll Be Doing

• Troubleshoot electrical, controls, and automation‑related machine issues both remotely and in support of field service activities
• Develop, modify, and maintain detailed electrical schematics and control panel layouts using AutoCAD Electrical
• Maintain historical accuracy and revision control of Beckwood electrical schematic archives, ensuring machine documentation reflects field modifications and engineering changes
• Support root‑cause analysis efforts and implement corrective electrical design updates to improve machine reliability and performance
• Ensure compliance with UL508A standards and customer specifications
• Adhere to ANSI and NFPA safety regulations within electrical designs and modifications
• Perform electrical design updates and modifications to support machine retrofits, upgrades, repairs, and replacement components
• Coordinate with service technicians, controls engineers, and manufacturing teams to resolve technical issues efficiently
• Support troubleshooting of PLC I/O, sensors, drives, HMI systems, and field wiring issues during startup and service activities
• Monitor project and service activity budgets to maintain alignment with quoted parameters
• Coordinate control cabinet layout design with the Service Engineering team
• Provide regular progress updates to management and participate in technical reviews
• Assist with hardware‑based customer service issues and support customer communication related to technical resolutions
• Maintain Beckwood’s standard parts list, boilerplate drawing sets, and component catalog
• Mentor junior electrical designers, interns, and co‑ops while fostering technical growth within the team
• Execute additional tasks such as I/O checkout and preparation of Controls Approval documentation for customer sign‑off when needed

Qualifications

Required Qualifications

• Associate degree or higher in a technical discipline
• 1–3 years’ experience in a manufacturing, industrial service, controls, or automation environment, or 3–5 years relevant industry experience
• Technical aptitude in electrical systems, troubleshooting methodologies, and engineering processes
• Experience reading and interpreting electrical schematics and control documentation

Key Skills & Attributes

• Strong troubleshooting and analytical problem‑solving skills
• Ability to work effectively under pressure while resolving customer equipment issues
• High attention to detail and commitment to documentation accuracy and revision control
• Creativity and innovative problem‑solving skills
• Strong integrity and adherence to ethical standards
• Ability to communicate confidently, even when presenting differing viewpoints
• Excellent organizational and time management skills with a focus on high‑value activities
• Proven capability to manage multiple concurrent priorities and meet deadlines
• Results‑driven mindset with a commitment to achieving defined objectives

Work Environment

This position is based in a professional office environment but includes regular time in the manufacturing facility and occasional support of field service activities to troubleshoot equipment and collaborate with technicians and production teams. In the plant, employees may be exposed to typical manufacturing conditions such as machinery operation and moderate noise levels.

Physical Demands

This role primarily operates in a professional office environment, requiring the ability to remain in a stationary position for extended periods while occasionally moving about to access office equipment and files. Additionally, the position regularly requires movement throughout the manufacturing floor to inspect, troubleshoot, and support machinery. Duties include:

• Ascending/descending ladders or elevated platforms
• Accessing machinery at varying heights, including ground level
• Positioning oneself near or around industrial equipment for inspection, diagnostics, and service support

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.