Customer Service Designer I - Electrical Systems

Beckwood Press Company; Fenton (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bi-annual bonus potential

Comprehensive benefits package

401(k) with employer contribution

Team-focused culture with catered lunches

Job summary

Beckwood Press Company, headquartered in Fenton, is seeking a Customer Service Designer I for their electrical systems team. This role emphasizes troubleshooting electrical issues, maintaining documentation, and implementing design upgrades for reliability.

The ideal candidate will collaborate with various teams to solve technical problems related to custom automation and press systems, ensuring they operate at peak efficiency. This position is onsite and requires a hands-on commitment to customer support and service excellence.

Qualifications

• Experience with electrical troubleshooting and controls-related machine issues.
• Strong understanding of electrical design standards and safety regulations.
• Ability to maintain accurate documentation and historical schematic archives.

Responsibilities

• Troubleshoot electrical, controls, and automation-related machine issues.
• Develop, modify, and maintain electrical schematics and control panel layouts.
• Ensure compliance with UL508A standards and customer specifications.
• Coordinate with service technicians and engineering teams to resolve issues.

Skills

Troubleshooting electrical systems

Control panel design using AutoCAD

Root-cause analysis

Compliance with UL508A standards

Mentoring

Education

Bachelor's degree in Electrical Engineering or related field

Tools

AutoCAD Electrical

PLC systems

HMI systems

Job description

Beckwood, headquartered in Fenton, is one of the world’s leading manufacturers of custom hydraulic presses and automation equipment and is seeking a Customer Service Designer I - Electrical Systems. This role plays a critical part in supporting the installed equipment base by troubleshooting electrical and controls-related issues, maintaining accurate machine documentation and schematic archives, and implementing design updates that improve machine reliability and serviceability.

This position offers the opportunity to work hands‑on with custom automation and press systems across a wide range of industries—from aerospace to medical manufacturing. You will collaborate closely with service, engineering, manufacturing, and field technicians to diagnose issues, support customers, and ensure Beckwood machines continue operating at peak performance throughout their lifecycle.

The ideal candidate enjoys solving technical problems, working directly with equipment and service teams, and maintaining high standards of documentation accuracy and configuration control.

This is an onsite position located at our Fenton headquarters. Relocation assistance is not available at this time.

Benefits & Perks Of Beckwood

• Competitive salary
• Bi‑annual bonus potential
• A team‑focused culture with catered lunches, team‑building activities, and employee engagement events
• Comprehensive benefits package for eligible employees:
  • Health insurance
  • Dental and Vision insurance
  • Life insurance
  • AD&D coverage
  • Parental leave
  • Flexible PTO and sick time
  • 401(k) with employer contribution

What You’ll Be Doing

• Troubleshoot electrical, controls, and automation‑related machine issues both remotely and in support of field service activities
• Develop, modify, and maintain detailed electrical schematics and control panel layouts using AutoCAD Electrical
• Maintain historical accuracy and revision control of Beckwood electrical schematic archives, ensuring machine documentation reflects field modifications and engineering changes
• Support root‑cause analysis efforts and implement corrective electrical design updates to improve machine reliability and performance
• Ensure compliance with UL508A standards and customer specifications
• Adhere to ANSI and NFPA safety regulations within electrical designs and modifications
• Perform electrical design updates and modifications to support machine retrofits, upgrades, repairs, and replacement components
• Coordinate with service technicians, controls engineers, and manufacturing teams to resolve technical issues efficiently
• Support troubleshooting of PLC I/O, sensors, drives, HMI systems, and field wiring issues during startup and service activities
• Monitor project and service activity budgets to maintain alignment with quoted parameters
• Coordinate control cabinet layout design with the Service Engineering team
• Provide regular progress updates to management and participate in technical reviews
• Assist with hardware‑based customer service issues and support customer communication related to technical resolutions
• Maintain Beckwood’s standard parts list, boilerplate drawing sets, and component catalog
• Mentor junior electrical designers, interns, and co‑ops while fostering technical growth within the team
• Execute additional tasks such as I/O checkout and preparation of Controls Approval documentation for customer sign‑off when needed