Customer Service Delivery Driver

The Sherwin-Williams Company; Town of Alexandria (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company seeks a dedicated delivery driver to enhance customer satisfaction through exceptional service. In this role, you will engage with customers, assist them in selecting products, and ensure timely deliveries. With a focus on safety and efficiency, you will navigate assigned routes and maintain the store vehicle. This position offers a range of health benefits and a generous time-off package, making it an excellent opportunity for those passionate about customer service and teamwork. Join a dynamic team committed to excellence and make a difference in the lives of our customers!

Benefits

Health Benefits

Flexible Spending Accounts

Disability Coverage

Retirement Benefits

Generous Time Off Package

Qualifications

• Must be at least 21 years of age and legally authorized to work.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Load, transport, and deliver items to customers in a safe, timely manner.

Skills

Customer Service

Sales Skills

Delivery Experience

Communication Skills

Ability to Lift Heavy Items

Education

High School diploma or GED

Tools

Forklifts

Delivery Vehicles

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Stores within a 30 mile radius of #723961, located at: 43449 State Route 12, Alexandria Bay, NY 13607 .

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

• Ensure high levels of customer satisfaction through excellent sales service


• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Process sales transactions accurately and consistent with policies and procedures


• Follow and achieve sales goals on a monthly, quarterly, and yearly basis


• Maintain precise work order files and formulas


• Pull appropriate products from the sales floor or warehouse


• Tint and mix products, as needed, to customer specifications


• Load, transport, and deliver items to customers in a safe, timely manner


• Assist with loading and unloading items from vehicles


• Maintain the store vehicle and alert the supervisor to repair and servicing needs


• Adhere to assigned routes and following time schedules


• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle


• Prepare reports and other documents relating to deliveries


• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least 21 years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must have a valid, unrestricted Driver's License


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.


• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED


• Have at least one (1) year experience working in a delivery, retail, or customer service position


• Have previous work experience selling paint and paint related products


• Ability to read, write, comprehend, and communicate in more than one language


• Ability to read, write, comprehend, and communicate in Spanish