Customer Service Delivery Driver

Sherwin-Williams; Clarion (Clarion County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to engage with wholesale and retail customers, ensuring their needs are met while delivering products safely and efficiently. This role involves not just customer interaction but also the responsibility of managing deliveries, maintaining a high standard of service, and adhering to safety protocols. If you are passionate about customer service and enjoy a dynamic work environment, this position offers a fantastic opportunity to make a meaningful impact in a supportive team setting.

Qualifications

• Must be at least 21 years of age and have a valid Driver’s License.
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Load, transport, and deliver items to customers in a safe, timely manner.

Skills

Customer Service

Sales Skills

Communication

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

Forklift

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of its customers, staff, employees, vendors, contractors, and the public. The individual selected will be expected to work within a 45-mile radius of store 1168, located at 326 Main St, Clarion, PA 16214.

Qualifications

Minimum Requirements:

• Must be at least 21 years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and following time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.