Customer Service (Debit Card) M-F - Part Time Days

Five Star Call Centers; North Carolina; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals to join their team in a part-time capacity. This role involves assisting customers with inquiries about debit card incentives and balances, ensuring high-quality service with a professional attitude. Ideal candidates will possess strong communication skills and a customer-focused mindset. With flexible work hours and paid training, this opportunity is perfect for those looking to make a meaningful impact while enjoying the convenience of working from home. Join a supportive team that values your contributions and offers a dynamic work environment.

Benefits

Paid Training

Flexible Work Hours

Work from Home

Shift Differential for Nights & Weekends

Qualifications

• 1 year customer service experience preferred.
• Ability to work independently and manage calls efficiently.

Responsibilities

• Manage inbound calls and provide solutions to customer inquiries.
• Follow scripts and identify customer needs effectively.

Skills

Customer Service

Verbal Communication

Active Listening

Basic Computer Skills

Typing (35 wpm)

Independence

Education

High School Diploma

Tools

Windows 8.1/10

USB Headset

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

Qualifications

• Previous1 year customer service or customer support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 35words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri
• Paid Training - typically 3 days in length from 9:00am-6:00pm(EST)
• Status - Part Time Regular (24 hours weekly)
• Must work Monday's and the first and last business day of the month

Bring Your Own Device (BYOD)- This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ