Customer Service Data Analyst: Insight Dashboards

MaziCTools; Los Angeles (CA); Hybrid; USD 48,000 - 63,000; Full time

Job summary

Netflix is seeking a Data Analyst, Customer Service to develop and maintain customer support dashboards and reports across BI tools. You will analyze diverse data sets, including workforce planning metrics and supplier performance, to identify anomalies and drive action.

You will collaborate with the Information Visualization team to move dashboards into Netflix's custom visualization ecosystem, support data integrity, and provide guidance to data consumers.

Qualifications

• Four-year degree in Math, Statistics, Business, Data Science, or related quantitative field.
• Experience in data analysis, reporting, and business acumen, ideally in a customer service or related functional setting.
• Proficiency in data visualization using Tableau, Power BI, or similar.
• Experience with large datasets and data cleaning, transformation, and validation.

Responsibilities

• Create and maintain worldwide customer support dashboards and reports for internal partners and supplier partners across BI tools like Scene/ Tableau.
• Collaborate with the Netflix Information Visualization group to move dashboards into Netflix's custom data visualization tools.
• Extract, manipulate, and analyze large datasets from diverse sources to identify patterns and trends in customer care data.
• Provide level-one support to data consumers and collaborate with data engineering to resolve data integrity issues.
• Educate users on how to read and interpret reports and data.
• Create and maintain up-to-date documentation, including data dictionaries and report definitions.
• Work with cross-functional teams to understand reporting needs and KPIs.
• Plan and deliver periodic executive-level updates on status, insights, and trends to inform business decisions.
• Develop robust processes, tools, and workflows for dashboard maintenance and reporting support.

Skills

Data analysis

Reporting

Data visualization

SQL

Education

Bachelor Degree

Tools

Tableau

Power BI

Job description

Netflix is seeking a Data Analyst, Customer Service to develop and maintain customer support dashboards and reports across BI tools. You will analyze diverse data sets, including workforce planning metrics and supplier performance, to identify anomalies and drive action.

You will collaborate with the Information Visualization team to move dashboards into Netflix's custom visualization ecosystem, support data integrity, and provide guidance to data consumers.