Analytics Associate: Global Support Forecasting & Insights

Netflix; Cheyenne (WY); On-site; USD 34,095 - 48,560; Full time

Job summary

Netflix in Cheyenne, USA is seeking an Associate to join our worldwide customer support analytics team. You will analyze data to drive strategic decisions that improve service quality and value across the global support network.

You will forecast worldwide contact volume to guide staffing, budgeting, and long‑term planning, and you will collaborate with data technology and engineering to surface insights and build tools that boost performance and inform leadership decisions.

Qualifications

• Three or more years of experience in a highly analytical environment, preferably in FP&A or operations analytics.
• Enjoy tackling quantitative and qualitative analysis.
• Strong track record of identifying key questions, defining analyses, and communicating findings clearly.
• Comfortable with ambiguity and framing analyses to clarify complex issues.

Responsibilities

• Collaborate with the worldwide customer support management group on strategic, operational, and monetary analyses to improve service quality and drive value across the global support network.
• Use data to guide strategic decision‑making.
• Forecast customer support contact volume worldwide to support short‑term staffing decisions and long‑term planning and budgeting for Board meetings.
• Partner with data technology and engineering to develop tools that surface customer insights and drive performance improvements.

Education

Bachelor's degree

Tools

SQL

Tableau

Anaplan

Job description

Netflix in Cheyenne, USA is seeking an Associate to join our worldwide customer support analytics team. You will analyze data to drive strategic decisions that improve service quality and value across the global support network.

You will forecast worldwide contact volume to guide staffing, budgeting, and long‑term planning, and you will collaborate with data technology and engineering to surface insights and build tools that boost performance and inform leadership decisions.