Customer Service & Cross-Train Associate

Goodwill Industries of New Jersey and Philadelphia; Pennsauken Township (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Job summary

Goodwill Industries of New Jersey and Philadelphia is seeking a Donation-Utility Associate at the Pennsauken store. The role involves processing transactions at the register, handling money, counting a drawer, and encouraging customers to round up donations to support our job training initiatives.

You will learn cross-training as Donation-Utility Associate and Barcoder, stock and arrange merchandise, maintain a clean sales floor, greet customers, and work a flexible schedule.

Qualifications

• Customer service ability to meet customer needs and resolve issues in a friendly and efficient manner.
• Honesty and integrity in the workplace.
• Sound and timely decisions using knowledge and experience.
• Reliability and trustworthiness.
• Enthusiasm and energy in task performance.
• Accuracy in performing work.
• Ability to communicate in English, verbally and written.
• Flexible schedule including nights, weekends and long hours on short notice.
• Ability to meet physical demands.
• Vision corrected to within normal limits.
• Ability to work in a hectic environment with occasional high stress.

Responsibilities

• Process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation; aim for a 40% Round-Up transaction average monthly.
• Greet customers and engage, keep the store clean, neat, and organized.
• Cross-train as Donation-Utility Associate and Barcoder to promote growth and productivity.
• Complete opening and closing procedures as necessary.
• Stock and maintain the sales floor with newly processed merchandise.
• Maintain a clean and neat sales floor and dressing rooms as needed.
• Establish or identify prices with onsite supervision guidance.
• Utilize phones, paging systems, and make regular announcements.
• Keep store interior and exterior neat and orderly (vacuum, dust, clean, mop, wash windows).
• Maintain a clean, neat personal appearance and wear the company uniform.
• Maintain regular attendance and perform all other essential duties.

Skills

Customer service

Honesty / Integrity

Reliability

Attention to detail

English communication

Flexibility

Under pressure

Tools

Cash register

POS systems

Job description

Goodwill Industries of New Jersey and Philadelphia is seeking a Donation-Utility Associate at the Pennsauken store. The role involves processing transactions at the register, handling money, counting a drawer, and encouraging customers to round up donations to support our job training initiatives.

You will learn cross-training as Donation-Utility Associate and Barcoder, stock and arrange merchandise, maintain a clean sales floor, greet customers, and work a flexible schedule.