Customer Service Courier

Key Discovery; Boston (MA); On-site; USD 27,552 - 31,684; Full time

Job summary

A litigation support firm is seeking a Customer Service Courier to join its production and customer service team in Boston. In this full-time role, you will deliver important client materials primarily in the Greater Boston and South Shore areas. The position requires excellent customer service skills, flexibility in hours, and the ability to manage schedules independently. You will be responsible for maintaining communication with the main office while ensuring prompt delivery and pick-up of documents.

Qualifications

• Excellent customer service/sales opportunity with growth potential.
• Ability to manage schedule and communicate with home office.

Responsibilities

• Deliver important client materials/documents in Greater Boston.
• Respond on demand outside of set schedule.
• Load and unload a delivery vehicle.
• Communicate with main office on delivery status.

Skills

Customer service

Flexibility in hours

Communication

Independent work

Job description

KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our production and customer service team. The company is built on a belief in customer service and providing true value to our clients and our production team is key to this approach as we help our clients manage their litigation support needs. Our company specializes in litigation support pertaining to printing, copying and scanning documents, trial preparation, court reporting and eDiscovery.

Job Title: Customer Service Courier

Date: January 5, 2025

Job Role: Client Customer Services

Joining Date: Immediate

Employment Status: Full-time

Salary Range: $20.00 – $23.00 per hour

Job Description and Responsibilities:

KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our production and customer service team. The company is built on a belief in customer service and providing true value to our clients and our production team is key to this approach as we help our clients manage their litigation support needs. Our company specializes in litigation support pertaining to printing, copying and scanning documents, trial preparation, court reporting and eDiscovery.

The Customer Service Courier responsibilities will include:

• Excellent customer service/sales opportunity with ability to grow within company
• Deliver important client materials/documents mostly around the Greater Boston and
• South Shore with some deliveries outside metro area
• Candidate needs to be flexible in hours with the ability to respond on demand as needed outside of their set schedule
• Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner
• Load and unload a delivery vehicle
• Communicate consistently and clearly and coordinate with main office through a mobile device on job delivery status
• Operate vehicle for the pick-up and delivery of documents, electronic devices, supplies, products, materials and boxes
• Ensure prompt pick-up and delivery to customers
• Provide excellent customer service by giving required information to production and clients
• Ability to manage schedule and work independently while communicating with home office and production team