Customer Service Counter & Order Processing Associate

Chuck's Boots; Fenton (MO); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

IRA retirement match

Holiday pay

Employee discount program

Job summary

Chuck's Boots is seeking a Customer Service & Order Processing Associate to help customers, process orders, and keep the store organized. You will serve as the first and last contact for customers, handle transactions, and support inventory and account-related tasks.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks. A high school diploma and reliability are essential; background checks and drug tests are required.

Qualifications

• Experience in customer service or retail preferred.
• Bilingual is beneficial.
• High school diploma or equivalent required.
• Proficiency with POS systems, inventory software, and Microsoft apps.
• Strong communication and organizational skills.
• Background check and drug test required.

Responsibilities

• Greet customers and assist with needs, providing information about merchandise.
• Resolve inquiries and complaints to ensure a positive shopping experience.
• Handle front counter checkout, including payments, returns, and cash drawer balancing.
• Process layaways and special orders; follow up for customer satisfaction.
• Stock, organize, and display merchandise; maintain store layout.
• Update inventory in the POS system and coordinate with coworkers on issues.
• Verify A/R employee purchasing requirements and communicate with A/R customers.

Skills

Customer service

Retail experience

Bilingual beneficial

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Microsoft Applications

Job description

Overview:

Customer Service & Order Processing Associate is responsible for providing exceptional service to customers and maintaining an organized and efficient store environment. This role involves assisting customers with their inquiries, managing inventory organization, and handling various administrative tasks to ensure smooth operations. As the first and last point of contact for customers, this position plays a crucial role in creating a positive shopping experience.

Additionally, the associate will verify A/R employee purchasing requirements and communicate with A/R customers to ensure that employees are authorized to purchase the correct footwear on their employer's account, using customer information forms (CIF).

Responsibilities include performing a broad range of duties as assigned, supporting an evolving team and supporting organizational needs:

Customer Service:

• Provide excellent customer service by greeting customers, assisting with their needs, and providing information about merchandise and product selection.


• Resolve customer inquiries and complaints to ensure a positive shopping experience.


• Handle check-out responsibilities at the front counter, ensuring accurate and efficient transactions.


• Perform register duties, including processing payments, handling returns, opening and balancing the cash drawer at the beginning and end of the shift.


• Serve as the first and last point of contact for customers, ensuring a welcoming and satisfying experience from entry to exit.


• Process layaways, special orders, and follow-up on both to ensure customer satisfaction.

Inventory Organization:

• Stock, organize, and display merchandise to maintain an attractive and efficient store layout.


• Update inventory information accurately in the POS system.

Coordination:

• Communicate with co-workers regarding any POS and website integration issues and POS order processing questions.


• Verify A/R employee purchasing requirements and communicate with A/R customers to ensure that employees are authorized to purchase the correct footwear on their employer's account, using customer information forms (CIF).

Store Maintenance:

• Ensure the store environment is kept clean and neat at all times.


• Restock merchandise, maintain accurate pricing and signage, and adhere to all company procedures and policies.

Visual Merchandising:

• Create feature displays that boost gross margin dollars and apply visual merchandising presentations to increase sales.

Requirements and Skills:

• Experience: Previous experience in customer service or retail is preferred. Bilingual is beneficial.


• Education: A high school diploma or equivalent is required.


• Technical Skills: Proficiency in POS systems, inventory management software and Microsoft Applications.


• Organizational Skills: Strong organizational skills to manage multiple tasks and maintain accurate records.


• Communication: Excellent communication skills for effective interaction with customers and internal teams.


• Attention to Detail: High attention to detail to ensure accuracy in inventory organization and order processing.


• Problem‑Solving: Ability to address issues and find solutions in a timely manner.


• Must pass a background check and drug test.

Physical Requirements:

• Must be able to lift up to 50 pounds.


• Must be able to climb a ladder up to 14 feet.


• Must be able to use a moving dolly.


• Must be able to work long shifts on concrete floor; walking and standing.

Benefits Package:

• Medical, dental, and vision insurance.


• Paid time off.


• IRA retirement match.


• Holiday pay.


• Employee discount program.

Salary Details:

• Salary Range: $34,320 to $42,640.


• Hourly Wage Range: $15.50 - $20.50.


• Salary Range for Part-Time (estimated at 20 hours per week):


• Estimated Annual Salary Range: $15,600 to $18,720.


• Hourly Wage Range: $15.00 - $18.00.