Customer Service Coordinator - Tulsa

Oklahoma Chiller

Tulsa (OK)

On-site

USD 27,552 - 33,062

Full time

14 days+

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Benefits offered by this job

Hourly pay $20-$24/hr

3% Profit Sharing Bonus

4% 401(k) Match

Comprehensive Health Insurance

Dental, Vision, Life Insurance

Short-Term & Long-Term Disability

96 Hours PTO

8 Paid Holidays

Job summary

A growing HVAC company in Tulsa is looking for an Entry Level Customer Service Coordinator to manage purchase orders and support internal teams. The ideal candidate should be highly organized, detail-oriented, and possess strong communication skills. This role includes maintaining vendor communications and ensuring the accuracy of operational processes. Join a team committed to investing in employees and providing a supportive environment with competitive pay and benefits.

Qualifications

Highly organized and detail-oriented individual.
Ability to manage multiple tasks and prioritize effectively.
Strong communication skills for vendor and customer interactions.

Responsibilities

Coordinate purchase orders and manage vendor communication.
Log and document customer interactions within the system.
Support internal teams and maintain accurate reporting.

Skills

Organization

Communication

Attention to detail

Problem-solving

Relationship-building

Job description

Entry Level | Customer Service Coordinator

Oklahoma Chiller | Tulsa, OK

Build More Than Processes. Build Impact.

Are you someone who thrives in organization, communication, and making things run smoothly behind the scenes?

Do you take pride in accuracy, ownership, and being the person your team can rely on?

At Oklahoma Chiller, we don’t just support operations, we build a company that transforms lives. Our mission is to inspire and empower employees to become all they were created to be. Our vision is to grow indefinitely to create opportunity and impact thousands.

If you value Trust. Loyalty. Courage. Humility. Excellence. You’ll feel at home here.

The Opportunity

We are seeking a Customer Service Coordinator who is highly organized, detail-oriented, and ready to take ownership of key operational processes that keep our business running.

This role is not just administrative, it is essential.

You will play a critical role in coordinating purchase orders, supporting internal teams, managing vendor communication, and ensuring accuracy across multiple systems.

This is ideal for someone who:

Wants ownership and responsibility
Enjoys staying organized and keeping processes on track
Thrives in a fast-paced, team-driven environment
Is solutions-oriented and not easily discouraged by change
Is looking for long-term growth and increased responsibility

What You’ll Own

Manage incoming calls and direct inquiries to the appropriate team members
Log and document customer interactions accurately within the system
Respond to emails related to purchase orders, inventory, and general inquiries
Support the Customer Service Lead with daily operations
Create and issue purchase orders (POs)
Manage vendor communication including updating lead times and following up on order status
Coordinate with technicians to collect receipts and required documentation
Maintain and update PO reporting, ensuring accuracy and timeliness
Provide weekly “Awaiting Parts” reports to the team
Manage material planning and order necessary parts
Collaborate with the Inventory Coordinator on parts received and shipping logistics
Oversee inventory-related tasks including creating new items and tracking technician inventory
Ensure proper handling and tracking of refrigerant inventory
Support Accounts Payable with invoice and PO reconciliation
Assist Accounts Receivable with reporting for work ready to be billed
Work cross-functionally to strengthen vendor and customer relationships
Assist in onboarding and training new team members