Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Bangor (ME); Remote; USD 32,000 - 42,000; Part time

Benefits offered by this job

Comprehensive training and ongoing mentorship

Flexible remote work options

Career growth within the travel industry

Positive, team-oriented culture

Positive, team-oriented culture

Job summary

A travel service company in Bangor, Maine is seeking a motivated Customer Service Coordinator to enhance client experiences by providing travel support and coordination. This role involves guiding clients with travel inquiries, ensuring accuracy in travel details, and maintaining communication throughout the planning process. Ideal candidates will possess strong communication and organizational skills, with the ability to work independently in a flexible remote environment. Previous customer service experience is a plus.

Qualifications

• Customer service, administrative, or hospitality experience preferred.
• Interest in travel is beneficial.
• Self-motivated and comfortable working remotely.
• Detail-oriented and customer-focused mindset.
• Customer service, administrative, or hospitality experience preferred.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options, timelines, and next steps.
• Support reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism and care.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated and comfortable working remotely

Detail-oriented and customer-focused mindset

Remote work

Detail-oriented

Customer service

Hospitality experience

Interest in travel

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture