Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Hilo (HI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Career growth opportunities

Positive team-oriented culture

Job summary

A travel support company in Hawaii is seeking a motivated Customer Service Coordinator to assist customers with travel-related inquiries and ensure an exceptional client experience. The successful candidate will communicate effectively with clients, coordinate travel details, and maintain service standards. This position offers flexible remote work options and opportunities for career growth in the travel industry, making it an ideal fit for those passionate about helping others.

Qualifications

• Excellent communication skills are a must.
• Strong organizational abilities to manage tasks efficiently.
• Ability to work independently in a remote setting.

Responsibilities

• Communicate with clients about their travel inquiries.
• Guide clients on travel options and timelines.
• Support reservation coordination and follow-up.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer service experience

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture