Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Ashland (KY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive training and mentorship

Flexible remote work options

Career growth opportunities

Positive team culture

Team culture

Job summary

A travel support company is looking for a motivated Customer Service Coordinator to assist clients with travel-related questions. Responsibilities include guiding clients through travel options, coordinating details, and ensuring a positive experience. The ideal candidate will possess strong communication skills, be detail-oriented, and have a customer-focused mindset. Opportunities for career growth and flexible work arrangements are available.

Qualifications

• Proficient communication skills in written and verbal formats.
• Ability to manage time effectively and stay organized.
• Self-starter capable of working in a remote setup.
• Focus on details and delivering customer satisfaction.
• Previous experience in customer service or hospitality is preferred.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients on travel inquiries and requests.
• Guide clients regarding travel options and timelines.
• Support coordination of reservations and follow-ups.
• Ensure client information accuracy and travel details.
• Provide high-quality service professionally.
• Follow company processes and service standards

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer service experience

Interest in travel

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture