Customer Care Specialist

Express Flooring; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) plan with company match

Paid time off (PTO)

Employee assistance program (EAP)

Life insurance

Job summary

Express Flooring is seeking a Customer Care Specialist in Tempe, AZ to deliver exceptional service across phone, email, chat, and text. You will resolve issues, maintain records, and contribute to a positive customer experience while upholding company policies and security standards.

The role emphasizes clear communication, problem solving, and teamwork in a fast-paced environment with in-person full-time hours and a weekend shift requirement.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, account management, construction management, or a related role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a passion for customer support.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Adaptability and positivity when things get busy.
• Proficiency in CRM and ERP systems.

Responsibilities

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintain accurate records, process transactions, and schedule services.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines.

Skills

Communication

Problem-solving

CRM/ERP proficiency

Customer-focused

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

CRM

ERP

Job description

We'relooking for a Customer Care Specialist who'smotivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department,you'llbe the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued.

You’ll thrive here ifyou’rea natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty.

Job Type: In-Person – Full-Time
Compensation: $20-$ 21
Schedule: Must be available to work shifts within office hours, including one weekend shift:

WhatYou’llDo

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintainaccuraterecords, process transactions, andscheduleservices.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment.

WhatYou’llBring

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, account management, construction management , or a related role .
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a passion for customer support.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Adaptability and positivity when things get busy.
• Proficiencyin CRM and ERP systems .

Why People Love Working Here

• Supportivetraining and ongoingcoaching tohelp you succeed.
• Access to advanced training platforms that support your performance.
• Fun, energetic team environment with room for growth.
• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $20 USD - $21 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states,is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. AtExpress Flooring,we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.