Customer Service Coordinator - Phoenix Central

D.R. Horton; Scottsdale (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid Time Off

Voluntary Benefits

Job summary

D.R. Horton is seeking a Customer Service Coordinator to facilitate warranty repair requests and coordinate subcontractors for timely resolutions. The role emphasizes professional communication with homeowners and internal teams to ensure satisfaction.

Responsibilities include receiving requests, scheduling inspections, evaluating repair warrants, and following up to close issues. The ideal candidate will have strong MS Office skills and a customer-service mindset in a high-volume environment.

Qualifications

• Minimum 6 months to 1 year related experience in a customer-facing role.
• Proficiency with DRH Warranty applications on a smart phone, tablet, or laptop.
• Proficiency with MS Office and email.

Responsibilities

• Receive and confirm receipt of homeowner requests and schedule inspection appointments.
• Evaluate repair issues to determine warrantability and communicate decisions to homeowners.
• Process work orders and coordinate subcontractors for warranty repairs.
• Ensure warranty work is completed within contractor obligations and follow up with homeowners.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

DRH Warranty applications

MS Office

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Qualifications

Required Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo