Customer Service Coordinator

D.R. Horton; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Paid time off and company holidays

Flexible Spending Accounts

Job summary

D.R. Horton in Orlando, FL is seeking a Customer Service Coordinator to manage warranty requests and ensure homeowners are satisfied.

The role involves scheduling subcontractors, reviewing repair items for warrantability, and communicating outcomes to homeowners with professionalism. You will use DRH Warranty applications on mobile devices, work with MS Office, and maintain strong relationships with subcontractors.

Qualifications

• High School Diploma or GED required.
• 1 year related experience preferred.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm homeowner warranty requests.
• Schedule inspection appointments with homeowners and technicians.
• Evaluate repair issues for warrantability.
• Communicate repair outcomes to homeowners.
• Process work orders and schedule subcontractors for repairs.
• Certify warranty work is completed as required.
• Follow up with homeowners to ensure satisfaction.
• Maintain professional and ethical service to increase goodwill and company profit.
• Develop rapport with subcontractors and homeowners.
• Ensure compliance with quality standards.

Skills

Customer service

MS Office

Communication skills

Lifting ability

Education

High School Diploma or GED

Tools

DRH Warranty app

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Qualifications

Required Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

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