Customer Service Coordinator / Order Entry

Oriental Motor U.S.A. Corporation; Elk Grove Village (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

Job summary

Oriental Motor U.S.A. Corporation is seeking a proactive Customer Service and Order Entry professional in Elk Grove Village, IL. The role centers on delivering superior service, accurate order processing, and responsive RFQ handling to support sales and customers.

The ideal candidate will have 1–2 years of experience, a relevant degree, and familiarity with ERP systems, preferably Microsoft Business Central. A strong emphasis on clear communication and teamwork is required.

Qualifications

• AA or Bachelor’s degree preferred.
• 1–2 years related experience.
• Microsoft Business Central strongly preferred.
• Excellent verbal communication skills.
• Interpersonal skills with conflict resolution focus.
• Good computer skills.

Responsibilities

• Provide high quality customer service and develop strong customer relationships.
• Promptly and professionally process all customer orders and inquiries per company policies.
• Maintain up-to-date customer information including shipment methods and terms.
• Ensure order accuracy and minimize credit memos and RMAs due to entry errors.
• Process orders and quotes in a timely manner and provide shipment/confirmation dates.
• Create and process SDRs when necessary.
• Maintain documentation on customers, distributors, and potential customers.
• Assist sales and technical support with accurate order entry and shipment monitoring.
• Support Accounts Receivable in collecting delinquent payments.
• Provide market feedback to improve lead-times and service.

Skills

Verbal communication

Interpersonal skills

Conflict resolution

Computer skills

Education

AA or Bachelor's degree

Tools

Microsoft Business Central

Job description

Oriental Motor is a global private company, founded in 1885 in Japan. Headquartered in Ueno Japan, today Oriental Motor is a global leader in sub fractional horsepower electric motors and controls, with sales offices located in N. America, Europe, and Asia. Oriental Motor designs, manufactures, and sells fractional horsepower electric motors and controls for the automation and motion control markets. Our customers are today's leaders in their industries from Medical to Semiconductor, Packaging, Conveyors, Robots, Automated Guided Vehicles, and everything in between.

Our goals are to foster each and every employee so they can continuously contribute to the growth and strengthening of our company. In return, we offer a wide range of career paths, training, and benefits fostering our commitment to our employee's careers. We provide benefit programs that align with our employee's personal health care, well-being, and financial objectives including a 401k program.

We are seeking candidates who enjoy working in a team environment, provide superior customer service as related to the overall timely follow-up and processing of customer orders and inquires, coordinate sales order changes or requests including new request for quotes (RFQ), change orders to support order entry and strong customer service support.

Essential Job Functions:

• Provide high quality customer service and develop strong customer relationships;
• Promptly and professionally process all customer orders and inquiries pursuant to Company policies and procedures, elevating unresolved issues to management as needed;
• Maintain quality and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, new applications, etc.;
• Ensure 100% order accuracy for all parts of our customers' orders by reducing/maintaining zero credit memo and /or RMA due to order entry error ;
• Process all customer orders and quotations in timely manner and provide customer with accurate shipment date or order confirmation information by following policies and procedures.
• Create and process SDR's when necessary
• Maintain consistent documentation and files on all customers, distributors and potential customers;
• Manage customer contracts (OM stocking programs) to make sure there are zero expired documents;
• Work closely to assist the sales and technical support teams by accurate order entry and monitoring shipment date
• Assist the Accounts Receivable Department in collecting delinquent payments as requested.
• Provide market feedback to help improve our lead-times, service, or other functions valued by our customers;

Collateral Duties:

• Perform other tasks and special projects as Learn new system and raise improvement ideas as needed.

Requirements:

• AA Degree or Bachelor's degree from four-year college or university preferred;
• 1 to 2 years of related experience;
• Microsoft Business Central strongly preferred;
• Excellent verbal communication skills;
• Interpersonal skills. Focused on resolving conflict;
• Good computer skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands-to-finger, handle, or feel, reach with hands and arms, sit, talk, and hear. The employee is frequently required to stand and walk. The employee is occasionally required to balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.