Customer Service Coordinator - NCI

HCA Healthcare; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits for medical, Rx

Wellbeing support

Paid time off

401(k) match on 3% to 9%

Tuition and education support

Fertility and family building benefits

Identity theft protection

Job summary

South Texas Radiology Imaging Centers (STRIC) seeks a Customer Service Coordinator to ensure smooth patient and physician registration for procedures, utilizing proper telephone etiquette and efficient information forwarding.

You will schedule radiology procedures, perform clerical duties, and support patient accounts while upholding confidentiality and excellent service standards. Training will be provided; RIS experience preferred.

Qualifications

• Must have a high school diploma or GED.
• Experience/training in facility-specific needs.
• Preferred: RIS, Radiology Medical Records training.

Responsibilities

• Greet patients and visitors and answer inquiries, ensuring treatment information is available.
• Schedule radiology procedures accurately and manage patient flow.
• Coordinate with scheduling staff and update patient history notes.
• Maintain patient accounts and demographics; handle financial information per policy.
• Protect patient confidentiality and privacy.
• Process film/copy requests and assist in printing as needed.

Skills

Customer service

Communication

Telephone etiquette

Secretarial duties

Scheduling

Education

High School Diploma or GED

Tools

RIS system

Job description

Do you want to join an organization that invests in you as a(an) Customer Service Coordinator - NCI? At South Texas Radiology Imaging Centers, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

Seeking a Customer Service Coordinator who will be responsible for ensuring both patients and physicians have an effective and professional means of registering for procedures at the facility level. Will provide good communication by using proper telephone etiquette, and forwarding information efficiently. Must accurately schedule Radiology procedures and will perform a range of secretarial and clerical duties.

What you will do in this role:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records.
• Optimizes patients' satisfaction, referring physician satisfaction, and RIS modality resource (e.g. ImageCast) utilization by scheduling appointments appropriately in person or by telephone. Comforts patients and their family by anticipating anxieties; answering patients' questions; maintaining the reception area patient focused.
• Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes.
• Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN’s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.

What qualifications you will need

Education: High School Diploma or GED.

Experience: Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served.

Preferred: RIS, Radiology Medical Records Training desired but not required.

High School Graduate / GED

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

South Texas Radiology Imaging Centers (STRIC) offers full-service, outpatient diagnostic imaging and interventional radiology in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). STRG has more than 70 Board-Certified Radiologists, many with sub-specialties such as neuroradiology, musculoskeletal, body, cardiac, breast, and interventional radiology. They have built strong experience and a trusted reputation over more than fifty years.

Registered technologists who are highly trained and experienced perform safe and accurate imaging exams using advanced imaging technology. South Texas Radiology Imaging Centers (STRIC) is one of the largest outpatient diagnostic imaging providers in San Antonio, with twenty-two locations across San Antonio, Boerne, and Schertz, Texas.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Good people beget good people. - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.