Customer Service Coordinator II

The Anderson-DuBose Company; Lordstown (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking distribution company as a Customer Service Coordinator II. This role is vital in ensuring accurate restaurant data and supporting key stakeholders. With a focus on quality and communication, you'll play a crucial part in maintaining product integrity and enhancing customer satisfaction. Enjoy a collaborative work environment that values employee contributions and offers career development opportunities. If you have a passion for customer service and a keen eye for detail, this position is an excellent opportunity to grow your career in a recognized industry leader.

Benefits

Career development opportunities

Competitive compensation and benefits

Community involvement opportunities

Paid time off

401(k) with company match

Qualifications

• 1-2 years of relevant experience in data entry and customer service.
• Proficiency in Microsoft Office and JD Edwards is preferred.

Responsibilities

• Monitor restaurant product data quality and receipt issues.
• Support restaurants as a liaison between stakeholders.
• Perform analytical research on food cost reporting issues.

Skills

Customer service

Microsoft Office

Voice technology

JD Edwards

Leadership

Attention to detail

Inventory control systems

Order processing

Education

Associate’s degree

Bachelor’s degree

Job description

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Who we are:

Established in 1991, The Anderson-DuBose Company is a full-service distribution company for major quick service restaurants in Ohio, Pennsylvania, West Virginia, and New York. We currently have two distribution centers: Lordstown, Ohio (headquarters), and Rochester, New York. We are planning to open a new DC in Jacksonville, FL in late 2025. We own and operate our own truck fleet, have state-of-the-art facilities, and value our employees highly. We are proud winners of the NorthCoast 99 Top Employer award for ten consecutive years and have been recognized as a Top Workplace in Northeast Ohio. We were named McDonald’s US 2020 Supplier of the Year and received the 2024 Smart Culture Award.

Opportunity Summary:

This role involves utilizing the RBB (Restaurant BOM Builder) system to maintain restaurant attributes, research issues, and ensure correct Bills of Material (BOM) components are built and sent to restaurants, ensuring accurate recipes and distribution setup.

Key Responsibilities:

• Monitor restaurant product data quality and receipt issues.
• Support restaurants and act as a liaison between various stakeholders including DCs, McDonald’s US Operations, and partners.
• Maintain key data in the McDonald’s SMART system to ensure accurate order replenishments and cost tracking.
• Address escalations related to system functionality and data integrity.
• Monitor reports for data quality issues and support data accuracy for menu items and recipes.
• Communicate updates and educate restaurants on data cleanup processes.
• Perform analytical research on food cost reporting issues.

Happy Meal Management:

• Oversee Happy Meal product planning, implementation, and promotion alignment.
• Manage buyback and reimbursement processes.
• Attend all related meetings and manage Toy report adjustments and auto shipments.

Qualifications:

• Associate’s or Bachelor’s degree preferred.
• 1-2 years of relevant experience in data entry and customer service.
• Skills: Customer service, proficiency in Microsoft Office, voice technology, JD Edwards, leadership, attention to detail, inventory control systems, order processing.

What We Offer:

• Career development opportunities.
• Competitive compensation and benefits.
• Community involvement opportunities.
• Paid time off and 401(k) with company match.

Equal Opportunity Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. We are committed to a diverse and inclusive workplace and are a Minority Owned Company. Employment is at-will.

To apply, visit: www.a-d.us