Customer Service Coordinator Full Time

American Airlines; Nashville (TN); On-site; Full time

Job summary

Join a leading airline as a Customer Service Coordinator, where you'll interact with customers, assist with travel arrangements, and ensure safe travel. Enjoy travel perks, comprehensive health benefits, and opportunities for personal and professional growth.

Benefits

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Qualifications

• Fluent in English (reading, writing, speaking, understanding).
• Bilingual skills required in some locations.

Responsibilities

• Promote and sell air travel to the public or freight forwarders.
• Assist with passenger check-in and cargo acceptance.
• Respond to security and emergency situations.

Skills

Customer Service

Fluency in English

Bilingual Skills

Education

High school diploma or GED

Job description

Join to apply for the Customer Service Coordinator Full Time role at American Airlines.

Introduction
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of yourself. Embark on a new journey, tackle challenges with flexibility and grace, learn new skills, and advance your career while enjoying your time. Enrich both your personal and professional life by hopping on board!

Why you'll love this job
The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly, and professional manner. Starting pay is $22.07 per hour.

What You'll Do

• Promote and sell air travel to the public or freight forwarders
• Assist with passenger check-in and cargo acceptance
• Interpret government rules and requirements for domestic and international travel or cargo shipments
• Meet and dispatch aircraft within established times
• Assist distressed passengers and customers
• Protect company property and revenue
• Ensure safe travel
• Use motor skills to perform various job-related tasks
• Organize and perform multiple tasks within limited time
• Be self-motivated with minimal supervision
• Respond to security and emergency situations
• Follow internal/external policies and procedures
• Operate air stairs to enplane and deplane passengers, if required
• Lead and direct work of other employees, if required
• Perform Passenger Operation Control functions, including air-to-ground communication and Tower functions

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• High school diploma or GED
• Fluent in English (reading, writing, speaking, understanding)
• Bilingual skills required in some locations
• Valid driver’s license, if required by local authorities
• Pass FAA criminal background checks for airport security access (SIDA), if applicable
• Secure necessary airport and US Customs security badges, if applicable
• Ability to work irregular and extended hours, including weekends and holidays
• Report to work regularly and punctually

What You'll Get

• Travel Perks: Access to 365 destinations across 6,800+ daily flights worldwide
• Health Benefits: Comprehensive health, dental, prescription, and vision coverage from day one, plus virtual doctor visits and flexible spending accounts
• Wellness Programs: Resources and support to help you be your best
• 401(k) Program: Available upon hire, with employer contributions after one year
• Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more

Feel free to be yourself at American

We value inclusion and diversity. Our Employee Business Resource Groups connect team members with communities and opportunities to reach their full potential, creating an inclusive environment that meets the needs of our diverse world.

Are you ready to take pride in keeping the world's largest airline running smoothly? Feel free to be yourself at American.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Airlines and Aviation, Aerospace, Consumer Services