Customer Service Coordinator Full Time

American Airlines; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Customer Service Coordinator at a leading airline. This role offers the chance to interact with customers, assist with travel needs, and ensure a smooth journey for passengers. With competitive pay and extensive travel perks, you'll enjoy a fulfilling career while helping others. Embrace the opportunity to grow in a supportive environment that values diversity and inclusion. If you're ready to take on challenges and make a difference, this is the perfect role for you!

Benefits

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Pet Insurance

Discounts on Hotels

Discounts on Cars

Discounts on Cruises

Qualifications

• Fluent in English with bilingual skills preferred.
• Must possess a valid driver's license.

Responsibilities

• Assist customers with check-in and cargo acceptance.
• Promote and sell air travel to the public.

Skills

Customer Service

Bilingual Skills

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

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American Airlines is seeking a Full-Time Customer Service Coordinator at the Nashville International Airport.

The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

If you are a member of the CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.

This job will continue to be posted until at least 05-22-25. If interested, please apply prior to this date.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of yourself. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly, and professional manner. Starting pay is $22.07 per hour.

What you'll do

• Promote and sell air travel to the traveling public or freight forwarders
• Provide assistance with passenger check-in and cargo acceptance
• Interpret government rules and requirements for domestic and international travel or cargo shipments
• Meet and dispatch aircraft within established times
• Assist distressed passengers and customers
• Protect company property and revenue
• Ensure safe travel
• Possess the physical ability and dexterity to perform various job-related tasks
• Use organizational skills to perform multiple tasks within a limited time
• Be self-motivated and require minimal supervision
• Respond and assist during security and emergency situations
• Follow internal/external policies and procedures
• May be required to drive and operate air stairs for various aircraft to enplane and deplane passengers
• Be responsible for overall performance within the work area and may lead and direct other employees
• Perform Passenger Operation Control functions, including air-to-ground communication and Tower functions

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• High school diploma or GED
• Fluent reading, writing, speaking, and understanding of English
• Bilingual skills required in some locations
• Applicable valid driver’s license as required by local authorities
• Must pass FAA criminal background checks for unescorted access to airport security areas (SIDA), if applicable
• Must secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and extended hours, including weekends and holidays
• Must report to work regularly and punctually

What you'll get

Enjoy the benefits American Airlines offers:

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights worldwide
• Health Benefits: Coverage starting on day one, including health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Resources and support to help you be your best
• 401(k) Program: Available upon hire; employer contributions after one year, depending on the workgroup
• Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more

Feel free to be yourself at American

Inclusion and diversity are the foundation of our dynamic workforce. Our 20+ Employee Business Resource Groups connect team members to customers, communities, and shareholders, helping everyone reach their full potential and creating an inclusive environment.

Are you ready to take pride in keeping the world's largest airline running smoothly while caring for people on life’s journey? Feel free to be yourself at American.

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.