Customer Service Coordinator - Admissions

University of Iowa; Iowa City (IA); On-site; USD 41,000; Full time

Job summary

The University of Iowa seeks a Customer Service Coordinator to join the Admissions team. The role includes overseeing a team that provides excellent service via phone, chat, and email, ensuring compliance with policies. Successful candidates will have a Bachelor's degree and experience in customer service along with strong communication skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 6 months to 1 year of administrative experience.
• Proficiency in advising and customer service communications.

Responsibilities

• Manage a team of 5-10 student staff for customer service.
• Oversee team compliance with policies and procedures.
• Review internal systems to track customer interactions.

Skills

Customer service

Communication techniques

Relationship building

Business ethics

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Customer Service Coordinator - Admissions

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Customer Service Coordinator - Admissions

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The Office of Admissions at the University of Iowa is excited for an opportunity to welcome a Customer Service Coordinator to their operations team! This will be a 100% effort position with full benefits.

Responsibilities

As the Customer Service Coordinator, you will be responsible for a team of student staff (5-10) in offering excellent customer service to various constituents primarily via telephone, chat, and email. You will also take the lead in:

• ensuring that your team is compliant with the policies and procedures of Enrollment Management.
• overseeing the work of your team and assisting them to resolve customer complaints, improve customer service, and maintain satisfied internal and external stakeholders.
• reviewing and updating internal MAUI system to track customer interactions and make minor student admissions adjustments.
  
  
  

For a full position description, visit the Current Opportunities page for Provost and University College.

Click here to learn more about the Office of Admissions at the University of Iowa

Required

To be successful in this role YOU BRING:

• A bachelor’s degree or an equivalent combination of education and related experience or expertise.
• Some (typically 6 months – 1 year) administrative or program experience, or multiple related internships for a recent college graduate.
• Demonstrates a basic proficiency level in:
• Advising/counseling students and parents (or similar customer service-related communications)

• Demonstrates a working proficiency level in:
• Sound business ethics and consistently adheres to and promotes the values and principles in all business and personal transactions.
• Knowledge and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• The knowledge and proficiency of commonly used office support software including Microsoft Outlook, Excel, and Word.
• Understanding and adhering to operations policies and procedures as part of the decision-making process.
  

Desired

• Some experience in a supervision role
• Demonstrates a basic familiarity with admission applications and materials needed to make an admission decision.
• Demonstrates a working knowledge of higher education institutional policies and procedures.
  
  
  

APPLY!

To Be Considered For An Interview, Applicants Must Upload Both Of The Following Documents And Mark Them As a “Relevant File” To The Submission

• Resume
• Cover Letter
  
  
  

Job openings are posted for a minimum of 14 calendar days (for P&S) and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five (5) professional references will be requested at a later step in the recruitment process.

Additional Details

• The anticipated hiring salary for this position is $41,000. Reach out to the contact person to learn more about benefits, compensation practices, and career development opportunities.
• In support of the residential-campus mission and values, and due to the nature of this position within Admissions, it is expected that this will be an on-campus position.
• For questions, contact Monica Frank at [e-mail]
  
  
  

Click here to learn more about why you should join the UI!

Additional Information

• Classification Title: Admin Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus
  
  
  

Compensation

• Pay Level: 2B
• Starting Salary Minimum: 41,000
  
  
  

Contact Information

• Organization: Provost
• Contact Name: Monica Frank
• Contact Email: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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