Estimator

Integrated Power Services; Lewisville (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

Extensive Training & Career Developmem

Job summary

Integrated Power Services (IPS) in Lewisville, TX, seeks a full‑time Customer Service Coordinator to manage field service requests, scheduling, and training coordination. You will ensure compliance with customer requirements and assist with invoicing and month-end tasks as needed.

You will collaborate with technicians, sales, and area managers to deliver timely, high-quality service while maintaining strong customer relationships and accurate records in NetSuite.

Qualifications

• 3+ years of customer service experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal and communication skills, both oral and written.
• Flexible with hours, overtime, and some weekend work.

Responsibilities

• Receive incoming field service request calls and track travel, pricing, materials, and workforce.
• Ensure customer, industry, and IPS training requirements are maintained for all team members.
• Schedule field service projects by evaluating technicians' calendars and coordinating with involved teams.
• Perform VOC reviews with customers to improve experience and value for IPS.
• Set up projects in NetSuite for review by Sales Support and Area Managers.
• Enroll field service technicians in safety training to meet customer requirements.
• Ensure pricing and work orders are correct before sending to Sales for review.
• Schedule and coordinate safety training and inspections.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Education

Technical background in electrical/mechanical products

Tools

NetSuite

Job description

Why IPS? If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work - if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Extensive Training & Career Development Programs
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Responsibilities & Expectations

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
• Ensure the customer, industry, and IPS training requirements are maintained for all team members
• Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians and communicate with all those involved
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS
• Set-up projects in NetSuite for review by Sales Support and Area Managers
• Enroll field service technicians in any necessary safety training to ensure compliance with customer requirementsEnsure pricing and work order is correct before sending to Sales department for review
• Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
• Schedule and coordinate safety training
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures
• Ensure the field service reports are completed and delivered to customers in a timely manner
• Maintain relevant logs and documentation
• Work with customer and seller to receive POs for projects
• Responsible for job folder preparation for invoicing
• Assist with month-end closing and other administrative tasks, as needed
• Invoice completed projects in NetSuite

Qualifications And Competencies

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.