Customer Service Coordinator

EllisDon Corporation; United States; Vor Ort; USD 52.000 - 60.000; Vollzeit

Zusammenfassung

EllisDon is seeking a Customer Service Coordinator to support clients and manage service requests in a hybrid workplace. You will log requests, dispatch work orders, and capture key details to ensure timely responses.

The role emphasizes data reporting, Excel-based analysis, confidentiality, and mentorship of new team members, with weekend and holiday coverage as required.

Qualifikationen

• 1+ years of experience in a customer service role.
• Proficiency in English, including grammar and spelling.
• French language skills are an asset.
• Ability to multitask and prioritize tasks.
• Strong computer skills and proficiency with client software.
• Meticulous with excellent attention to detail.
• Team player with strong communication and collaboration.

Aufgaben

• Log client requests and dispatch work orders to appropriate facility management resources.
• Accurately capture required information to assign priority and facilitate timely fulfillment of service requests.
• Provide client service support and troubleshoot as needed.
• Mentor and train new team members.
• Compile, analyze, and transform data from multiple systems using Excel to create reports for the business.
• Maintain confidentiality of client account information and other data.
• Handle clerical duties and special projects as assigned.

Kenntnisse

Customer service

English fluency

French (asset)

Excel

Data analysis

Reporting

Communication

Team player

Time management

Tools

Microsoft Excel

Jobbeschreibung

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Thinking about a change? Join EllisDon!

We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in, and our latest Impact report.

You as a 'Customer Service Coordinator' will:

• Learn client account system details, the CMMS (Computerized Maintenance Management System), telephone system, and EDFS (EllisDon Facilities Services) policies, processes, and operating procedures.
• Log client requests including creating and dispatching work orders to appropriate facility management resources.
• Accurately capture required information so that the appropriate priority level can be assigned to facilitate the timely fulfillment of service requests.
• Effective problem-solving skills for troubleshooting when applicable and communicating with appropriate facility management resources.
• Provide client service support.
• Participate in program initiatives undertaken by the Business Optimization & Solution Services team.
• Responsible for compiling, analyzing, validating, and transforming data from numerous systems using Microsoft Excel analytical features to create reports tailored to the business.
• Support all clients by sharing findings based on reporting extracted from multiple systems.
• Professionally conduct work, which includes maintaining confidentiality of client account information and other information.
• Will be required to mentor and train new team members.
• Handle clerical responsibilities which may include administrative duties (filing, creating/updating spreadsheets, data tracking, policy and procedure updates) and special projects as assigned.

Is this the right role for you?

• The hourly rate for this role is $26.00/hour
• You can work independently within a hybrid environment (Weekdays are office-required and weekends are work from home).
• 24/7 – 12-hour shift rotation scheduled shift environment requiring open availability.
• Must be available to work weekends and holidays as required.
• You have 1+ years of experience in a customer service role.
• You demonstrate language proficiency (both verbal and written) in English, including proper grammar, spelling, and punctuation for clear and effective communication skills.
• Proficiency in French is an asset.
• You can multitask, prioritizing where your focus should be but keeping other things running.
• You are experienced in performance-based service delivery and have strong customer service skills
• You have strong computer skills that allow you to learn fast and get familiar with the software used for all of our clients.
• You are very meticulous and pay extreme attention to detail.
• You are a team player and have the ability to quickly develop working relationships with a broad range of individuals, both internally and externally
• You can work in a fast-paced environment with the ability to apply various client-specific business processes to individual service request situations.
• You can gather information, accurately assess issues, and assign priorities.
• General knowledge of building systems, construction practices, and building/fire codes is an asset

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates.