Customer Service Coordinator

Manufacturing Inc; Springfield (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Manufacturing Inc seeks a detail-oriented Customer Service / HR Admin to join our team. This dual-function role balances providing top-tier customer support with assisting our internal team through core HR administration and basic bookkeeping.

You will handle client inquiries, onboard employees, maintain files, process invoices in QuickBooks, and draft communications in Microsoft Word. A competent Associate's degree and HR exposure are required.

Qualifications

• Associate's degree required.
• Proven exposure to or experience in a HR administrative capacity.
• Basic proficiency in QuickBooks and strong hands-on experience with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Customer support: serve as the primary contact for client inquiries and maintain account logs.
• HR administration: assist with onboarding, personnel files, leave tracking, and compliance.
• Bookkeeping support: enter invoices, process vendor payments, and data entry tasks.
• Office & Data management: draft communications and maintain organized digital filing systems.

Skills

Customer service

Data entry

Verbal communication

Written communication

Education

Associate's degree

Tools

QuickBooks

Microsoft Office

Job description

We are seeking a detail-oriented Customer Service / HR Admin to join our team. This dual-function role balances providing top-tier customer support with assisting our internal team through core HR administration and basic bookkeeping support.

Responsibilities Include

• Customer Support: Serve as the primary point of contact for client inquiries, resolving questions, and maintaining accurate account logs.
• HR Administration: Assist with employee onboarding, maintain personnel files, track leave requests, and support general HR compliance.
• Bookkeeping Support: Handle basic QuickBooks tasks, including entering invoices, processing vendor payments, and assisting with light data entry.
• Office & Data Management: Utilize Microsoft Office to draft communications, update internal spreadsheets, and maintain organized digital filing systems.

Skills & Qualifications

• Education: Associate's degree required.
• HR Experience: Proven exposure to or experience within a Human Resources administrative capacity.
• Software: Basic proficiency in QuickBooks and strong hands-on experience with Microsoft Office (Word, Excel, Outlook).
• Core Competencies: Accurate data entry, strong verbal and written communication skills, and high attention to detail with sensitive information.

What's In It For You

• Competitive compensation based on experience.
• A balanced, engaging position with diverse day-to-day responsibilities.
• Supportive, collaborative team culture with opportunities to expand your skills.

Compensation & Benefits

• Pay Rate: $25.00 – $30.00 / hour (Dependent on Experience)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.