Customer Service Coordinator

Millennium Health; San Diego (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Assistance

Job summary

Millennium Health is seeking a Customer Service Coordinator in San Diego to support the department with clerical and administrative tasks, ensuring smooth workflows and accurate records. The role demands a high level of organization, attention to detail, and the ability to handle multiple tasks efficiently.

The position follows a Monday through Friday schedule, 9 am PDT to 5:30 pm PDT, aligning with Pacific Time business hours to support clinical customers and internal teams.

Qualifications

• High school diploma required.
• 1+ years administrative/clerical experience.
• Proficiency with Microsoft Office; Salesforce.com knowledge preferred.
• Ability to handle written communication with internal and external customers.

Responsibilities

• Assist Customer Service Leadership and staff with administrative duties to ensure efficient workflows.
• Electronically file documents on customer and patient accounts to maintain timely records.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to meet SLAs.
• Access, enter, and update customer account information in LIS, CRM, and other systems; communicate with customers in writing.
• Process UPS/FedEx pickups, customer supply orders, report redactions, and fax verifications.
• Support monthly Order Entry Verification per SOP; ensure HIPAA and compliance adherence.
• Perform other duties as assigned by Customer Service Leadership; maintain regular attendance.

Skills

Communication

Organizational skills

Time management

Education

High school diploma

Tools

Microsoft Office

Salesforce.com

Job description

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

Schedule: Monday through Friday, 9 am PDT -5:30 pm PDT.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate the company's monthly Order Entry Verification process per the given Standard Operating Procedure.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

Schedule: Monday through Friday, 9 am PDT -5:30 pm PDT.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate the company's monthly Order Entry Verification process per the given Standard Operating Procedure.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance

• High school diploma, minimum requirement
• 1+ years general administrative/clerical experience
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
• Experience handling written communication with internal and external customers
• Availability during Pacific Time business hours
• Knowledge of Salesforce.com preferred

• Medical, Dental, Vision, Disability Insurance
• 401(k) with Company Match
• Paid Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources

Potential Hiring Range:

• Annual salary: $17-$19per hour