Customer Service Coordinator

A Caring Doctor (Texas), P.C.; Round Rock (TX); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Job summary

VCA Inc. is seeking a Client Service Coordinator in Round Rock, Texas. The role involves managing client interactions to ensure exceptional care and smooth operational flow in the veterinary clinic.

You will engage clients, streamline processes, support the veterinary team, and promote wellness plans. A High School Diploma is preferred, along with relevant customer service experience.

This role offers competitive hourly pay, a collaborative team environment, and comprehensive benefits.

Qualifications

• Must be at least 18 years old to perform duties involving radiography.
• One year related experience with customer service preferred.
• Medical background with medical terminology training is preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize client care and productivity of the veterinary team.
• Educate clients about Optimum Wellness Plans and preventive care.

Skills

Multitasking

Communication

Organizational

Problem-solving

Client service

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Our Client Service Coordinators are the guiding force in client interactions, setting the tone for the entire clinic.

Client Service Coordinator

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, coordinates care in a happy, welcoming, friendly and efficient manner, and influences clients to return and refer their friends and families.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within the team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital that supports our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans and preventive care and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, using proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by delivering instructions, invoicing, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct necessary administrative functions.
• Perform other duties as assigned.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity and Trust
• Action Oriented
• Listening
• Functional: Preventative care and Optimum Wellness Plans
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience

• Multitasking: manage multiple tasks at once, quickly shifting attention while maintaining accuracy.
• Communication: read, write and speak fluent English using appropriate grammar and vocabulary.
• Organizational: systematically carry out assignments and maintain order.
• Problem‑solving: identify, analyze and solve problems; translate problems into practical solutions.
• Client service: consistently deliver accurate, courteous and informative service.
• Intellectual ability: follow oral, written or diagram instructions accurately.
• Mathematical ability: add, subtract, multiply and divide; compute rate, ratio and percent; convert units of measurement.
• Computer: use a computer and specialized software confidently; Microsoft Word, Excel, Access, Outlook, etc.

Attitudes

• Initiative – willingness and aptitude to use discretion to find appropriate solutions.
• Integrity – adhere to the values and ethics of Banfield Pet Hospital.
• Cooperativeness – willing to work with others, collaborate and compromise.
• Flexibility – open to changing situations and willing to perform all tasks assigned.
• Independence – able and willing to perform duties without supervision.
• Tolerance for Stress/Resiliency – maintain a positive outlook and perform calmly under stress.

Special Working Conditions

• Ability to work at a computer for long periods. • Confidence around pets of all species. • Work may require more than 40 hours per week, including weekends and evenings. • Requires strong reasoning, remembering, mathematics and language ability. • Moderate noise level. • Physical demands include standing, walking, stooping, kneeling, crouching, climbing, lifting up to 50 pounds, and manipulating small objects with good hand‑eye coordination and visual acuity. • Exposure to anesthesia, radiation, biological hazards and controlled substances.

Experience, Education and / or Training

High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances. One year related experience with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Pay Range

The pay range for this role is $15.39 to $19.67 hourly. The specific rate is determined based on experience, skill level and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health Resources, including free coaching.
• Associate Life Insurance (company‑paid) and supplemental life insurance options.
• Company‑paid Short‑Term and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy Program.
• Voluntary Protection Benefits (cover financial protection for hospital stays).
• Legal Plan (affordable and accessible).
• Identity Protection services.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Equal Opportunity Employer

We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values diversity. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. Banfield Pet Hospital complies with all applicable federal, state and local nondiscrimination laws.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together we are bonded by a commitment to our purpose: A better world for pets. We pledge to create an inclusive environment where associates can be themselves.