Client Service Coordinator - 005172

Medical Management International, Inc.; Scottsdale (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth) with company match

Paid Time Off and Holidays

Continuing Education Allowance for eligible positions

Digital Exercise Therapy Program

Job summary

VCA Inc. seeks a Client Service Coordinator in Scottsdale, AZ to enhance the flow of clients and pets within the hospital. The ideal candidate will drive productivity of the veterinary medical team while ensuring outstanding communication and service to our clients.

The role requires strong customer service skills, organizational ability, and proficiency in Microsoft Office. Benefits include comprehensive insurance and retirement plans.

Qualifications

• Ability to multi-task without loss of accuracy.
• Strong written and verbal communication skills.
• Organizational ability to carry out assignments systematically.
• Problem-solving skills to identify and solve practical issues.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Ensure clear communication with associates and clients.
• Educate clients about pet health needs and hospital services.
• Maximize productivity of the veterinary medical team.

Skills

Customer Focus

Communication Skills

Client Service Skills

Problem-solving

Organizational Ability

Mathematical Ability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the posting date.

JOB SUMMARY

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures clear communication with associates and clients, and coordinates the care of clients and pets in a friendly, efficient, and welcoming manner to encourage return visits and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary and complete other job duties as assigned.

The Five Principles

Quality – The consumer is our boss; quality is our work; value for money is our goal.
Responsibility – We demand total responsibility from ourselves and support that of others.
Mutuality – A mutual benefit is a shared benefit that endures.
Efficiency – We use resources fully and avoid waste.
Freedom – We need freedom to shape our future and profit to remain free.

HIRING QUALIFICATIONS

Competencies

• Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional: Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

Capabilities and Experience (can do)

• Ability to multi‑task and manage multiple tasks at one time without loss of accuracy.
• Strong written and verbal communication skills in fluent English.
• Organizational ability to carry out assignments systematically and bring order to chaos.
• Problem‑solving skills to identify, analyze, and solve problems with practical solutions.
• Client service skills to provide attentive, courteous, and informative service.
• Intellectual ability to follow instructions and provide directions.
• Mathematical ability to perform basic arithmetic and compute rates, ratios, and percentages.
• Computer skills with Microsoft Office suite.

Attitudes (will do)

• Initiative – willingness to use discretion in finding solutions and enhancing processes.
• Integrity – adherence to values and ethics; honesty and sound judgment.
• Cooperativeness – collaboration and sharing relevant information.
• Flexibility – openness to changing situations and willingness to perform all tasks assigned.
• Independence – ability to perform tasks without supervision.
• Tolerance for Stress – positive outlook, quick rebound from frustration, and maintenance of composure.

Special Working Conditions

• Work at a computer for long periods and be comfortable around pets.
• Work may exceed 40 hours per week; requires weekends and evenings.
• Requires ambulatory skills and ability to lift, carry, and move up to 50 pounds.
• Visual acuity for keyboard use; exposure to pets that may bite or scratch, anesthesia, radiation, and biological hazards.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Mental Health and Wellbeing Resources.
• Associate Life Insurance (company‑paid) and supplemental life options.
• Short‑ and Long‑Term Disability coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy Program.
• Legal Plan and Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Equal Opportunity Employer Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

About Us

Banfield is a community of caring people marked by diversity of thought, background and approach. We are committed to a better world for pets and create an inclusive environment where associates can be themselves.