Customer Service Coordinator

Jillamy Inc.; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid time off

Job summary

Jillamy Inc. in Lansdale, PA is seeking a customer service specialist to support day-to-day client interactions, inventory control and billing documentation.

You will coordinate with teams to confirm trucks, manage load entries, and ensure accurate reporting and compliance with company SOPs. The role requires strong communication, attention to detail, and the ability to work under tight timelines in a high-volume environment.

Qualifications

• 1+ year in warehouse, contract packaging or customer service preferred.
• Strong written and verbal communication skills.
• Attention to detail in data and numbers.

Responsibilities

• Serve as customer service liaison with scheduling and truck confirmations.
• Handle load tendering, entry, issues follow-up and resolution.
• Outreach to customers to drive additional business.
• Maintain accurate inventory records and timely reporting.
• Prepare pick tickets and Bills of Lading (BOL).
• Pull inventory from 3PL and ensure documentation is up to date.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

High School Diploma

Tools

MS Office

Job description

Description

This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the Transportation and Contract Packaging standard documentation, processes and compliance regulations. Must provide strong data control with timely and accurate reporting and strong attention to detail.

Responsibilities/Duties/Functions/Tasks:

• Responsible for acting as customer service liaison with customer relations with scheduling and confirming trucks,


• Handle load tendering, load entry, problem issues follow up and resolution.


• Ongoing outreach to customers and potential customers to drive additional business.


• Provides superior service in timely, professional and responsive verbal and written correspondence with customers and leadership.


• Ensures accurate inventory management.


• Inputs data timely and accurately notifying Supervisor to discrepancies.


• Responsible for Pick Tickets and Bill of Ladings (BOL).


• Creates pick tickets based upon customer direction and BOLs as applicable.


• Pulls inventory from 3PL.


• Provides accurate and timely reporting and ad hoc reports as requested.


• Ensures accurate and timely attention to detail in data control.


• Organizes and ensures accurate up to date files and documentation.


• Understand SOPs and properly instituting them.


• Provides attention to detail and proactively address issues in a timely manner.


• Provides continuous quality checks and alerts management to issues.


• Regular attendance and punctuality are required.


• Operates safely in all conditions.


• Other duties and projects as assigned.


• Follows company policies and procedures.

Requirements

• Minimum of 1 year warehouse, contract packaging or customer service experience required.


• High School Diploma, GED or equivalent required.


• Ability to lift up to 50 pounds with appropriate equipment or assistance.


• Customer contact and prior experience preferred.


• Strong communication and interpersonal skills required.


• Must respond well to questions and have ability to read, interpret and comply with written information and documents.


• Follow safety rules, operations / procedure manuals and maintenance instructions with high comprehension


• Attention to detail including accurate data and numbers.


• Ability to organize/prioritize work in order to productively and efficiently meet deadlines.


• Professional presence with the ability to diffuse difficult situations and problem solve effective solutions.


• Ability to work effectively independently and within a team environment.


• Experience with standard Microsoft Office and related technology.


• Ability to work in a constant state of alertness and in a safe manner.


• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.


• Must be authorized to work in the United States.

Benefits:

Generous competitive benefits package, including Medical, Dental, Vision, Rx plans, Short Term & Long Term Disability Insurances, 401(k) plan with Employer Match, Voluntary Term Life/AD&D, Paid Time Off, Holidays, Direct Deposit, Annual Reviews, etc.

For more information, please visit our website at www.Jillamy.com.

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please advise Jillamy, Inc. Human Resources Department