Customer Service Coordinator

Integrated Power Services, LLC.; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program

Job summary

Integrated Power Services, LLC. is seeking a Coordinator Service to manage a variety of service-related tasks and ensure smooth operations. The role requires strong communication, detail orientation, and the ability to handle multiple tasks concurrently.

You will record time entries, schedule preventive maintenance, dispatch technicians, and assist with customer profiles and invoicing. Strong organizational skills and teamwork are essential.

Qualifications

• Requires strong communication and organizational abilities.
• Experience coordinating services or similar administrative roles.
• Proficient with Microsoft Office and service management tools.

Responsibilities

• Record and track service time entries accurately.
• Schedule routine preventive maintenance for customers.
• Coordinate repairs based on quotes and secure resources.
• Arrange startup services for new systems.
• Dispatch load bank services and urgent service calls.
• Create work orders with complete information.
• Assist with new customer profiles and payment details.
• Generate invoices for completed work orders.
• Support inventory by pulling parts for service jobs.
• Log parts to work orders and act as first contact for service calls.

Skills

Communication skills

Organizational skills

Microsoft Office

Customer service

Education

High school diploma

Tools

Service management software

Job description

Who We Are:

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

Job Summary:

The Coordinator Service will be responsible for managing and coordinating a variety of service-related tasks to ensure smooth operations and excellent customer service. This role requires strong communication skills, a keen eye for detail, and the ability to handle multiple tasks at once.

Responsibilities and Expectations:

• Accurately record and track service-related time entries
• Coordinate and schedule all routine preventative maintenance for customers
• Schedule repairs based on customer quotes, ensuring all necessary resources are in place
• Arrange startup services for newly installed systems and equipment
• Schedule and dispatch load bank services for customers
• Prioritize and dispatch urgent service calls to the appropriate technicians
• Create work orders for all service activities, ensuring accurate and timely information is recorded
• Assist with the creation of new customer profiles in the system, ensuring all required details are captured
• Gather and update payment information for customers as necessary
• Generate invoices for completed work orders and ensure timely submission to customers
• Assist with inventory management by pulling parts needed for service jobs
• Ensure all parts used in service jobs are accurately logged and posted to work orders
• Act as the first point of contact for incoming service calls, providing customer support and directing calls to the appropriate department

Qualifications and Competencies:

• High school diploma or equivalent required
• Proven experience in service coordination or a similar administrative role
• Strong organizational skills with the ability to prioritize tasks and manage multiple schedules
• Excellent communication and customer service skills
• Basic understanding of invoicing and work order processesProficient in Microsoft Office Suite and service management software
• Ability to work independently and as part of a team

Working Conditions and Physical Requirements:

• Sedentary: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
• Sedentary work involves sitting most of the time
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.