Customer Service Coordinator

Alsco; Farnhurst (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance

Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Customer Service Coordinator to drive loyalty through inbound and proactive outbound calls. You will coordinate information with the Service Department and follow up to ensure satisfactory resolutions, reporting to the Service Manager.

The role emphasizes excellent telephone skills, strong customer service, and MS Office proficiency to manage orders, reports, and service paperwork with urgency and professionalism.

Qualifications

• Excellence in telephone skills and professional communication.
• Strong internal/external customer service, sales and relationship building.
• Good experience with MS Office and basic administrative tasks.
• Excellent verbal and written English; able to follow directions, manage time, and work as a team.
• Ability to recognize colors, sizes and types of product and count accurately.

Responsibilities

• Respond to customer service needs by phone and email according to policy.
• Make outbound calls and handle inquiries, audits, up-sell opportunities and order requests.
• Coordinate information flow within the Service Department and maintain logs and reports.
• Build relationships, communicate clearly, and proactively resolve customer concerns with supervision.
• Prepare, distribute, and track Welcome packets, renewals, service agreements, and reports.
• Monitor competitive activity and report findings.
• Follow instructions and attend meetings as directed.

Skills

Telephone Skills

Customer Service

MS Office

Verbal & Written English

Time Management

Team Player

Product Color/Size Recognition

Education

High School diploma or equivalent

Job description

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Essential Functions

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• None.

Typical Environmental Conditions

• Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Benefits

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Equal Opportunity Employer

Alsco Uniforms provides equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other status protected by applicable federal, state, or local law. The Company also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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