Customer Service Coordinator

Total Quality Logistics; Daytona Beach (FL); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Employee discounts

Financial wellness planning

Job summary

Total Quality Logistics in Daytona Beach, Florida is seeking a Customer Service Coordinator. This role offers extensive training to develop expertise in various transportation modes, supporting daily shipment activities and providing customer service.

Compensation starts at $16.50/hour with a comprehensive benefits package including health, dental, vision coverage, and more. The position emphasizes strong communication skills, customer service experience, and opportunity for advancement.

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.

Skills

Customer service experience

Strong verbal communication skills

Proficient in Microsoft Office

Job description

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hour
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 260 Jimmy Ann Dr, Daytona Beach, FL 32114

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.