Customer Service Coordinator

Jillamy; Croydon (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Generous benefits package (medical, 3-

Job summary

Jillamy in the United States (PA) is seeking a dedicated customer service professional to manage day-to-day client interactions, inventory control, and documentation accuracy. The role focuses on timely, professional communication with customers and leadership while ensuring compliance with SOPs and 3PL coordination.

The position requires 1 year of relevant experience, ability to lift 50 pounds, and strong attention to detail.

Qualifications

• Minimum 1 year warehouse, contract packaging or customer service experience.
• Ability to lift up to 50 pounds with appropriate equipment.
• Must be authorized to work in the United States.
• Strong communication and interpersonal skills.
• Attention to detail with accurate data and numbers.
• Ability to work under tight deadlines in a high-volume environment.

Responsibilities

• Act as customer service liaison with scheduling, trucks, and load tendering.
• Outreach to customers to drive additional business.
• Provide timely, professional written and verbal correspondence.
• Maintain accurate inventory and data entry.
• Prepare pick tickets and Bills of Lading (BOL).
• Pull inventory from 3PL and generate reports.
• Ensure SOPs are followed and records kept.
• Handle issues with urgency and escalate as needed.
• Work safely and maintain punctuality.

Skills

Customer service

Communication skills

Attention to detail

Data entry

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the Transportation and Contract Packaging standard documentation, processes and compliance regulations. Must provide strong data control with timely and accurate reporting and strong attention to detail.

Responsibilities/Duties/Functions/Tasks:

• Responsible for acting as customer service liaison with customer relations with scheduling and confirming trucks, load tendering, load entry, problem issues follow up and resolution.
• Ongoing outreach to customers and potential customers to drive additional business.
• Provides superior service in timely, professional and responsive verbal and written correspondence with customers and leadership.
• Ensures accurate inventory management.
• Inputs data timely and accurately notifying Supervisor to discrepancies.
• Responsible for Pick Tickets and Bill of Ladings (BOL).
• Creates pick tickets based upon customer direction and BOLs as applicable.
• Pulls inventory from 3PL.
• Provides accurate and timely reporting and ad hoc reports as requested.
• Ensures accurate and timely attention to detail in data control.
• Organizes and ensures accurate up to date files and documentation.
• Understand SOPs and properly instituting them.
• Provides attention to detail and proactively address issues in a timely manner.
• Provides continuous quality checks and alerts management to issues.
• Regular attendance and punctuality are required.
• Operates safely in all conditions.
• Other duties and projects as assigned.
• Follows company policies and procedures.

Requirements

• Minimum of 1 year warehouse, contract packaging or customer service experience required.
• High School Diploma, GED or equivalent required.
• Ability to lift up to 50 pounds with appropriate equipment or assistance.
• Customer contact and prior experience preferred.
• Strong communication and interpersonal skills required.
• Must respond well to questions and have ability to read, interpret and comply with written information and documents.
• Attention to detail including accurate data and numbers.
• Ability to organize/prioritize work in order to productively and efficiently meet deadlines.
• Professional presence with the ability to diffuse difficult situations and problem solve effective solutions.
• Ability to work effectively independently and within a team environment.
• Experience with standard Microsoft Office and related technology.
• Ability to work in a constant state of alertness and in a safe manner.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
• Must be authorized to work in the United States.

Benefits

• Generous competitive benefits package, including Medical, Dental, Vision, Rx plans, Short Term & Long Term Disability Insurances, 401(k) plan with Employer Match, Voluntary Term Life/AD&D, Paid Time Off, Holidays, Direct Deposit, Annual Reviews, etc.

For more information, please visit our website at www.Jillamy.com.

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please advise Jillamy, Inc. Human Resources Department