Customer Service Coordinator

Ambaflex Inc.; Canton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent benefits package

International environment

Independence and variety in work

Various trainings

Health consciousness

Job summary

Ambaflex Inc. seeks a proactive Customer Service Coordinator Level 1 to join our team. You will manage front-office support tasks, handle basic technical inquiries, and process orders with accuracy.

The role emphasizes timely communication, strong organization, and collaboration with field technicians. You will prepare detailed pre-visit checklists, coordinate travel and scheduling, and provide input to improve support processes.

Qualifications

• 2+ years in a similar position in a technical industry.
• Customer-focused with ability to recognize client needs and priorities.
• Willingness to adapt to changing requirements and circumstances.

Responsibilities

• Handle incoming requests to the customer support team within set KPIs.
• Resolve low level technical complaints and queries and manage cases.
• Coordinate field service logistics and travel arrangements for technicians.
• Prepare pre-visit checklists and ensure timely processing of requests and orders.
• Maintain field service schedule and standby support where required.
• Suggest process improvements to enhance customer support quality.

Skills

Customer service

KPI tracking

Case management

Travel coordination

Front office support

Tools

CRM software

Job description

Customer Service Coordinator Level 1

Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!

In this hands‑on position you will:

• Handle incoming requests to the customer support team (frontoffice work) within set KPI’s
• Handle low level technical complaints and queries
• Case management
• Work preperation (4M) service jobs
• Simple machine inspections and health checks
• Simple installation/integration requests
• Provide fully detailed pre‑visit checklist
• Timely and correctly processing, checking, and closing requests and orders.
• Travel arrangements for field service technicians as required.
• Maintain the field service schedule as required.
• On planned schedule, standby for helpdesk support outside office hours.
• Work cost efficient.
• Provide input on processes to improve the quality of the customer support.
• Make certain timely and sufficient material supplies are on site

Your Priorities and Skills

• As Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.
• Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.
• Knowledge about the AmbaFlex ' sales and service strategy and how the ' main objectives ' can be reached.
• Handle a close business relationship with AmbaFlex colleagues work to provide you with the best solutions for the customer.
• Take care to be as profitable as possible in all of your daily activities.
• Giving active input to improve the guidelines, processes and systems.
• Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.

Experience

• At least 2 years of work experience in a similar position in a technical industry
• Customer focused to recognize the needs and interest of both internal and external customers
• Flexibility to adjust behavior, capability to prepare to adjust in line with changing requirements and circumstances.

We ask a lot; we offer even more!

• An excellent benefits package
• An international environment with an informal and collegial working atmosphere
• A lot of independence and variety in your work
• Various trainings
• Attention to physical and mental health

AmbaFlex has a screening policy in the application process. This means that we would like to see your original diplomas and id. Acquisition by recruitment agencies as a result of this vacancy is not appreciated.