Customer Service Consultant

Facebook; Seattle (WA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

401(k) and 401(k) matching

Dental insurance

Health insurance

Health savings account (HSA)

Life insurance

Paid time off (PTO)

Tuition reimbursement

Vision insurance

Employee discount

Job summary

Facebook in Seattle area is seeking a Customer Service Consultant to handle incoming inquiries, process orders, and provide product information. The role emphasizes attention to detail, strong communication, and a customer-first mindset as part of a full-time, on-site call center team.

The position requires at least 3 years in a call center, excellent punctuality, and the ability to work with minimal supervision or in a team.

Qualifications

• Minimum 3 years experience in a call center or similar environment.
• Punctuality, reliability, and attendance are essential.
• Ability to set priorities and manage multiple tasks.
• Strong verbal and written communication skills are required.
• Good listening, proactive problem solving, and action-taking.
• Ability to work independently and as part of a team.
• Understanding of company policies, values, and strategy.
• Strong client relationship and service attitude.

Responsibilities

• Answer customer inquiries via phone, email, and other channels.
• Enter orders into the computer system accurately.
• Provide product and service information, take orders, and log complaints.
• Record inquiries, complaints, and actions taken.
• Resolve issues and refer unresolved cases to appropriate departments.
• Identify and report data entry errors to management.
• Stay updated on new products, services, and policies.
• Engage with clients in a friendly, professional manner.
• Performs additional duties as requested.

Skills

Call center experience

Oral and written communication

Time management

Prioritization

Team collaboration

Problem solving

Customer relationship

Integrity and flexibility

Job description

Job Overview

Position: Customer Service Consultant – Salary: $17.00 per hour + Commission. Job Type: Full‑time, 40 hours per week, 8 hour shift, Day shift, Monday to Friday (Start: 8:45 am, Leave: 5:30 pm). Work setting: Call center / In‑person / Office.

Responsibilities

• Answer incoming customer inquiries via phone, email, and other channels.
• Enter phone, web, and fax orders into the computer system.
• Provide information about products and services, take orders, and gather details on complaints.
• Record details of inquiries, complaints, and comments, including actions taken.
• Resolve customers’ problems and refer unresolved grievances to designated departments for further investigation.
• Locate and correct data entry errors or report them to the manager.
• Collaborate with management to stay updated on new products, services, and policies.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Other duties as requested.

Qualifications & Experience

• Minimum 3 years experience in a call center.
• Excellent punctuality and attendance.
• Ability to set and maintain priorities and objectives.
• Strong oral and written communication skills.
• Good listening skills and ability to take action.
• Time‑management skills and flexibility to work independently and with a team.
• Understanding of company strategy, values, and policies.
• Relationship‑building skills with a strong service attitude.

Essential Competencies

• Problem solving.
• Excellent oral and written communication.
• Listening and taking action.
• Time and prioritization management.
• Integrity, trust, and flexibility.
• Collaboration across departments.
• Anticipating needs of company and department.

Communication Methods

• Email
• Phone

Values

• Respect
• Embraces diversity
• Transparency
• Self‑starter that takes ownership of tasks

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Health savings account (HSA)
• Life insurance
• Paid time off (PTO)
• Tuition reimbursement
• Vision insurance
• Employee discount

Benefit Conditions

Waiting period may apply. Only full‑time employees eligible.

Fair Chance & Equal Opportunity

This is a “Fair Chance” job. All ages, including older job seekers, are encouraged to apply. Open to applicants who do not have a college diploma. People with disabilities are encouraged to apply.

Work Location

In person – one location. Remote work is not available.

Application Guidance

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.