Customer Service Consultant

calibercollision; Longwood (FL); Sur place; USD 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage (从

Overtime pay

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/ca

Equal Opportunity Employer

Résumé du poste

Caliber Collision’s Longwood service center is hiring a Customer Service Consultant to greet customers, assess needs, and guide them through the repair process. The role supports Collision Estimators, handles drop-offs, photographs vehicles, and coordinates transportation, while preparing paperwork and ensuring clear communication with customers, teammates, and vendors in line with SOPs.

Qualified candidates have 2+ years of customer-facing work, a valid driver’s license, and are eligible for

Qualifications

• 2+ years of customer-facing experience.
• Must have a valid driver’s license and be eligible for coverage under the company policy.

Responsabilités

• Greet customers in person or on the phone and determine their needs.
• Respond with guidance and assistance to ensure quick, accurate resolutions.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Communicate effectively with customers, teammates and vendors while adhering to SOPs.

Connaissances

Customer-facing

Sales experience

Description du poste

Service Center Longwood JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.