Customer Service Consultant

Caliber Collision; Portsmouth (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Caliber Collision in Portsmouth, VA seeks a Customer Service Consultant to greet customers, assess needs, and guide them through the repair process. You’ll support estimators with drop-offs, vehicle mapping/photography, and paperwork while maintaining strong communication with customers and teammates.

The role emphasizes world-class customer service, ability to handle fast-paced tasks, and adherence to SOPs. This is an on-site position with weekly pay and potential overtime.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Must be eligible to work in the U.S.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Communicate with customers, clients, teammates and vendors to ensure accurate, timely repairs.
• Provide personable, friendly World Class customer service to internal and external customers.

Skills

Customer service

Sales experience

Driver's license

Job description

Service Center

Portsmouth - Airline Blvd

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

• $16-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.